Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

jpinheiro Space Audio Video LostClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 12, 2018 at 1:31am   2 Most recent comment from Penci Design:Hi,It seems that you don't active "Vafpress Post Formats UI" plugin.Please install and active this plugin. After active plugin, you can see space to put Audio, Video...Best Regards,PenciDesign jpinheiro Problem with SSLClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 11, 2018 at 4:46pm   7 Most recent comment from jpinheiro:Ok... Tks!!:) imokars Full width image compatibility with themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 4:08pm   2 Most recent comment from PenciDesign:Hi,Yeah, you can create a Row full width to do that - check more on this guide to know how to create a row fullwidth: https://wpbakery.com/video-academy/full-width-row/Best Regards,PenciDesign jkelly1201 <a href=""></a>Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 4:07pm   4 Most recent comment from PenciDesign:Hi @jkelly1201,Unfortunately, currently this theme doesn't support for disable sticky sidebar only for one posts.@Vy: thank you for your replyBest Regards,PenciDesign 0gadget Problem With Top Menu SliderClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 11, 2018 at 4:05pm   2 Most recent comment from PenciDesign:Hi,We've fixed this issue long time ago. Please go to Plugins > All Plugins > deactivate & delete plugin "Penci Framework" after that go to Appearance > Install Plugins > and re-install plugin "Penci ... trustbuilt StoreClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 11, 2018 at 4:03pm   7 Most recent comment from PenciDesign:Hi,Please show me the page url has this issue to I can take it a look.Best Regards,PenciDesign andibox View countClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 11, 2018 at 11:50am   2 Most recent comment from Penci Design:Hi,Thank you for all feedback.Unfortunately, currenly on this theme, views count  just apply post.For all your feedback, we will consider to add more this feature in the next update versions of PenN ... schyseth Image Alignment ProblemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 9:55am   19 Most recent comment from PenciDesign:Hi, Let's take it a look again. Best Regards, PenciDesign dumitrescu Doesnt import the FilesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 9:47am   2 Most recent comment from PenciDesign:Hi,Please extract download package from themeforest and use soledad.zip file for your install.Check more here:https://help.market.envato.com/hc/en-us/articles/202821510Best Regards,PenciDesign yuanhang0206 Layout used in Simple DemoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 7:40am   6 Most recent comment from PenciDesign:Hi,If so you can create again that mega menu - check this video tutorial to know how to create a category mega menu.Best Regards,PenciDesign aryaadhityan User Review ErrorClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 11, 2018 at 7:06am   2 Most recent comment from Penci Design:Hi,It's small issue on your code. I fixed on your site .You can check it again.I will add more this fixed  to next update of PenNews.Before check it, please clear cache.Best Regards,PenciDesign Emjayoh admin > Appearance > Customize > Export/Import > Import > Choose customize data file ( .dat file )Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 4:28am   6 Most recent comment from PenciDesign:Hi,No problems. You can give it a try by do following steps here:1) Install & active plugin Customizer Reset & plugin Customizer Export/Import 2) Go to Appearance > Customize > click to button "Re ... jkraizel H1 and titlesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 3:38am   2 Most recent comment from PenciDesign:Hi,The theme automatically added H1 to post/page title for all pages:http://prntscr.com/ksyenbBest Regards,PenciDesign Natiar401 Related postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2018 at 3:27am   8 Most recent comment from PenciDesign:Hi,You can ask Mailchimp support to know the right way to put the popup.Best Regards,PenciDesign BLRcreative SSL and Font problemClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 10, 2018 at 3:49pm   2 Most recent comment from PenciDesign:Hi,Please try install plugin Really Simple SSL to solved that issues.Best Regards,PenciDesign