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Public Tickets

Smithsology Side Bar and Footer CategoryClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 22, 2018 at 10:32am   6 Most recent comment from PenciDesign:Hi,Can you tell me more about this? I'm not clearly about what do you want here.Best Regards,PenciDesign cureviet Homepage with no sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 22, 2018 at 8:37am   2 Most recent comment from PenciDesign:Hi,To do that, please use WPBakery Page Builder to config your homepage.Please check here to know how to get WPBakery Page Builder plugin.And check this video tutorial to know how config your homepage ... im_chrismartin Customize Screen freezesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 22, 2018 at 8:17am   4 Most recent comment from PenciDesign:Hi, Have you deactivate all plugins and try it again? If it work, let's enable each plugin to check what's plugin caused this issue. If it still doesn't work, let's contact with your hosting provide ... schyseth Popular Posts WidgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 22, 2018 at 8:11am   2 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.1/ The popular posts widget will based on most posts viewed.2/ Of course, the posts viewed count from the theme & google analytics will different a bit.Because google ... SterlingJ85 Color Overlay on Featured Slider (Style 21)Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 22, 2018 at 2:15am   4 Most recent comment from PenciDesign:Hi,Do you mean about gradient color on the bottom of the slider?If right, please add more this code to Customize > Custom CSS to do that: .penci-owl-carousel-style.style-21 .penci-gradient:after{ ba ... Anshul The Theme i purchased with the authorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 4:35pm   2 Most recent comment from PenciDesign:Hi,We've said about this issue on the documentation hereYou need to go to Dashboard > Settings > General > and make your config look like this imageBest Regards,PenciDesign rizegg Double animationClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 21, 2018 at 4:04pm   10 Most recent comment from PenciDesign:Hi,As I checked - everything working fine now.Please check on anonymous browser on mobile againBest Regards,PenciDesign pacasimiro Images not displying correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 9:54am   5 Most recent comment from pacasimiro:Hi,Thank you so much. You were as efficient and helpful as always :)Kind regards,Paula Smithsology Linking Posts to CategoriesClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 21, 2018 at 8:56am   4 Most recent comment from PenciDesign:Hi,For all your questions: Please click on "Build Query" button when you edit your elements to filter your categories, sort your posts....etcBest Regards,PenciDesign SterlingJ85 Slider Post Title AppearanceClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 21, 2018 at 4:41am   5 Most recent comment from SterlingJ85:I’m doing this because I want that top slide to be a certain category and the other slider is a different certain category. It’d be cool to be able to decide what category each panel is sacadademae Related postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 3:44am   4 Most recent comment from PenciDesign:Hi,If so, I think you can try use related posts by tags from the theme via Customize > Single Post Options.Best Regards,PenciDesign skrand19 Homepage's imagesClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 21, 2018 at 12:57am   4 Most recent comment from Penci Design:Hi, I checked your website. The issues caused by a3 lazy load plugin.I deactivated plugin . It's working fine now.Please check again. Best RegardsPenciDesign SterlingJ85 Social CounterClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 21, 2018 at 2:11am   6 Most recent comment from SterlingJ85:We can close this support ticket - we decided not to include counters and just have buttons.We have another support ticket for adjusting the website Width  fawnmi soledad helpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:33pm   3 Most recent comment from PenciDesign:Hi,Please check your information again because I can't login to your site by use that information.Best Regards,PenciDesign Joel Widgets/footer not appearingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 11:04am   3 Most recent comment from Joel:Thank you. IT turns out this was caused by the same problem that was causing our other issue with featured images - I have disabled a plug-in and now it is working.