Public Tickets
im_chrismartin
Customize Screen freezesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2018 at 8:17am
4
Most recent comment from PenciDesign:Hi,
Have you deactivate all plugins and try it again? If it work, let's enable each plugin to check what's plugin caused this issue.
If it still doesn't work, let's contact with your hosting provide ...
schyseth
Popular Posts WidgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2018 at 8:11am
2
Most recent comment from PenciDesign:Hi,Thank you for loving our theme.1/ The popular posts widget will based on most posts viewed.2/ Of course, the posts viewed count from the theme & google analytics will different a bit.Because google ...
SterlingJ85
Color Overlay on Featured Slider (Style 21)Closed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 22, 2018 at 2:15am
4
Most recent comment from PenciDesign:Hi,Do you mean about gradient color on the bottom of the slider?If right, please add more this code to Customize > Custom CSS to do that:
.penci-owl-carousel-style.style-21 .penci-gradient:after{ ba ...
Anshul
The Theme i purchased with the authorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 21, 2018 at 4:35pm
2
Most recent comment from PenciDesign:Hi,We've said about this issue on the documentation hereYou need to go to Dashboard > Settings > General > and make your config look like this imageBest Regards,PenciDesign
rizegg
Double animationClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 4:04pm
10
Most recent comment from PenciDesign:Hi,As I checked - everything working fine now.Please check on anonymous browser on mobile againBest Regards,PenciDesign
pacasimiro
Images not displying correctlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 21, 2018 at 9:54am
5
Most recent comment from pacasimiro:Hi,Thank you so much. You were as efficient and helpful as always :)Kind regards,Paula
Smithsology
Linking Posts to CategoriesClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 8:56am
4
Most recent comment from PenciDesign:Hi,For all your questions: Please click on "Build Query" button when you edit your elements to filter your categories, sort your posts....etcBest Regards,PenciDesign
SterlingJ85
Slider Post Title AppearanceClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 4:41am
5
Most recent comment from SterlingJ85:I’m doing this because I want that top slide to be a certain category and the other slider is a different certain category. It’d be cool to be able to decide what category each panel is
sacadademae
Related postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 21, 2018 at 3:44am
4
Most recent comment from PenciDesign:Hi,If so, I think you can try use related posts by tags from the theme via Customize > Single Post Options.Best Regards,PenciDesign
skrand19
Homepage's imagesClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 12:57am
4
Most recent comment from Penci Design:Hi,
I checked your website. The issues caused by a3 lazy load plugin.I deactivated plugin . It's working fine now.Please check again.
Best RegardsPenciDesign
SterlingJ85
Social CounterClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 2:11am
6
Most recent comment from SterlingJ85:We can close this support ticket - we decided not to include counters and just have buttons.We have another support ticket for adjusting the website Width
fawnmi
soledad helpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 3:33pm
3
Most recent comment from PenciDesign:Hi,Please check your information again because I can't login to your site by use that information.Best Regards,PenciDesign
Joel
Widgets/footer not appearingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 11:04am
3
Most recent comment from Joel:Thank you. IT turns out this was caused by the same problem that was causing our other issue with featured images - I have disabled a plug-in and now it is working.
nightstorm
Penci post views countClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 20, 2018 at 10:08am
3
Most recent comment from nightstorm:Great, thanks !I will activate that.
Christianna11
Theme UpdateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 3:47am
6
Most recent comment from PenciDesign:Hi,Yeah, you can update your site to latest version with one update.Please check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign