Public Tickets
Alex
Slider Images Not LoadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 4, 2018 at 2:41am
2
Most recent comment from PenciDesign:Hi,This issue caused by you did enable lazyload image from Jetpack - Please deactivate it. This theme already supports for lazyload images, so you don't need to use more any lazyload plugin.Best Regar ...
casapublicadorabrasileira
Post mobileClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 4, 2018 at 2:23am
2
Most recent comment from PenciDesign:Hi,Strange, your site has some CSS doesn't load to your site.Please try update your site to latest version and try it again. To update this theme, please go to Appearance > Themes > click on "Update" ...
monoprice1
Few QuestionsClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 3, 2018 at 5:38pm
11
Most recent comment from monoprice1:... well that's awkward lol Thank you very much!
dytuncer
no pictures appearClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 3, 2018 at 2:14pm
2
Most recent comment from PenciDesign:Hi,I just checked your site and I see you have a plugin caused this issue. Seem it's a plugin "Lightbox"Please deactivate this plugin.Best Regards,PenciDesign
ingridangehrn
can't hide social like buttonsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 3, 2018 at 2:13pm
4
Most recent comment from PenciDesign:Hi,If so, please check options for this via: - Customize > Standard & Classic Layout Options- Customize > Other Layouts OptionsBest Regards,PenciDesign
Geckoroutes
Removing default font: RalewayClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 3, 2018 at 10:17am
3
Most recent comment from Geckoroutes:Thanks for the quick reply. In the meanwhile I found the plugin 'Clearfy', which solves this problem perfectly.
edgardhomem
Primary Menu HeightClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 3, 2018 at 3:25am
7
Most recent comment from PenciDesign:Hi,Please replace the code I sent to this code:
#navigation .menu li a{ line-height: 38px; }
#navigation{ height: 40px; }
#navigation.header-2.menu-item-padding ul.menu > li > a, #navigation.he ...
Ranti
Blog posts not displayingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 3, 2018 at 2:22am
3
Most recent comment from PenciDesign:Hi,No - This theme supports Standard Layout already.I think you have a plugin caused this issue. Have you try deactivate all plugins and try it again?If it still doesn't work, please send us:- Your a ...
Jonas310398
Change Sidebar WidthClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 3, 2018 at 2:09am
2
Most recent comment from PenciDesign:Hi,
1/ To do that, please add more this code to Customize > Custom CSS:
@media only screen and (max-width: 1170px){
.container.penci_sidebar #main{ width: 75%; }
.penci-sidebar-content{ width: 2 ...
ofthisplanet
Gravatar/AuthorboxClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 2, 2018 at 4:45pm
8
Most recent comment from PenciDesign:Hi,Ok. I change the profile picture to display double size. Let's check it again.Best Regards,PenciDesign
Michele Adams
Theme installation failed.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2018 at 1:43pm
2
Most recent comment from Michele Adams:Hi,I managed to figure it out. thank you
hmontilla
Demo Data - BitcoinNewsClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 2, 2018 at 1:01pm
7
Most recent comment from hmontilla:Thank you very much. Excellent product and excellent support.
Adrianne
Instagram connection no longer workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2018 at 4:30am
3
Most recent comment from Adrianne:Thank-you. Yes, it seemed to have fixed itself. CheersAdrianne
Juan
More than 1 Featured slider on homepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2018 at 4:17am
2
Most recent comment from PenciDesign:Hi,
Thank you for purchased Soledad.Can you tell me where do you want to use more than 1 featured slider and your site url? And please make your site live to I can see it.
Best Regards,PenciDesign
Folkbear
After activating penci plugins site no longer accessibleClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 2, 2018 at 4:17am
4
Most recent comment from PenciDesign:Hi,Please send us:- Your admin url- Your admin account ( username and password )- Your FTP account ( include FTP host, FTP username, FTP password ) - if you don't know this account, let's send me y ...