Public Tickets
Xonne
Install Demo ContentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2017 at 8:35am
9
Most recent comment from Xonne:Hi,thanks again for your service and support.We'll follow you're guideline!Thanks again!Best regard!
Mariah
Import Demo DataClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2017 at 4:53am
5
Most recent comment from PenciDesign:Hi,Please go to Appearance > Menus > create a new menu for primary menu > scroll down to bottom and check to "Primary Menu" - This issue will gone.Best Regards,PenciDesign
katrinachambers
Header white sapceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2017 at 4:44am
2
Most recent comment from PenciDesign:Hi,I didn't see any white space like you said.Check this image.Best Regards,PenciDesign
addisonaugust
Trouble with demo downloadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2017 at 4:38am
2
Most recent comment from PenciDesign:Hi,If so, please do following steps:1/ Go to Appearance > Menus > scroll down and delete the demo menu.2/ Install & activate plugin Customize ResetAfter installed this plugin, go to Customize > and c ...
addisonaugust
uninstalling demo / menu help / contact me formClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2017 at 3:50am
4
Most recent comment from PenciDesign:Hi,Please send me your admin url and admin account ( username and password ) - in a private reply.I will check it help you.Best Regards,PenciDesign
panospan
Choose the size of featured image that you want to be displayed.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2017 at 5:10pm
3
Most recent comment from panospan:Hi,Thank you very much!Your support is always on point!Have a wonderful week!Best regards,Panos
Doris
Revolution sliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2017 at 12:21pm
11
Most recent comment from Doris:Thank you
Simon Rucker
Blurry imagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2017 at 10:36am
7
Most recent comment from PenciDesign:Hi,It's issues with Soledad theme - not PenShop.Please create a new ticket about that for PenShop theme and our support team will check it help you.Best Regards,PenciDesign
TR
Instagram Footer (Hide/Disable)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2017 at 3:47am
2
Most recent comment from PenciDesign:Hi,Unfortunately, this theme doesn't support this feature.Best Regards,PenciDesign
tkwhite12
Web page backgroundClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2017 at 3:42am
2
Most recent comment from PenciDesign:Hi,Please update your theme to latest version - Check this guide to know how to do that.After that, go to Customize > Colors General and you can see option for help you do that.Best Regards,PenciDesig ...
valrusso
Homepage Category LayoutsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 10:38pm
2
Most recent comment from valrusso:I did it, friends
manovfaith
BannerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 1:47pm
8
Most recent comment from manovfaith:Worked like a charm. Edited the code through cpanel. Thanks a bunch!
lastcalltogate
Cannot enter customise menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 1:09pm
15
Most recent comment from PenciDesign:Hi,If "All Trips" is parent category of all the categories below. You don't need to check "All Trips" category to category of your posts. You can un-check "All Trips" for your posts categories.Best Re ...
susandee21
Yum ButtonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 12:26pm
2
Most recent comment from PenciDesign:Hi,Please add more the codes like the link you sent to your wysing editor of Recipe where you want to display the button ( put on the Text tab - Not Visual Tab )Best Regards,PenciDesign
Elliott
Not display ad in certain pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 12:10pm
4
Most recent comment from PenciDesign:Hi,Sorry, there is no way to do that.Best Regards,PenciDesign