Public Tickets
Alice
Delete unused itemsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2023 at 4:40am
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, you can't remove these elements.
We will consider to adding options to disable there items in the future updates.
Regards,PenciDesign.
Clement Akomea
Soledad main menu and top menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2023 at 8:01pm
3
Most recent comment from Clement Akomea:Sorted. Thanks
Jan
Instagram issuesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2023 at 4:43am
11
Most recent comment from kt811022:Issue solved!
mdogano
.Soledad Recent Posts WidgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2023 at 1:51am
28
Most recent comment from PenciDesign Supporter:Hi,At this time, if you want to show the Twitter Feed on your site, please try to go to this URL: https://publish.twitter.com, get the code, and paste it into the HTML widget.Regards,PenciDesign.
DavidBannister
Help to create headerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2023 at 1:48am
7
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Header Builder → General Header Builder for All Pages: select you've created at this option.Regards,PenciDesign.
Harsh
Mobile Sidebar not responsiveClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2023 at 1:05am
4
Most recent comment from PenciDesign Supporter:Hi,Please avoid replying with duplicate content across multiple tickets. We will review and respond to it within a single ticket only.Regards,PenciDesign.
imalgo
Bugs on add to cart and clicking Cart buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 9:47am
5
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
Harsh
Conatct Form 7 not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 8:04am
5
Most recent comment from Harsh:OKay Thanks
Harsh
Lag in loading of the websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 7:56am
9
Most recent comment from Harsh:Got it, Thanks!
alabibusayo16
Malicious website redirectClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 3:40am
4
Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found this issue. You should check your site in the private/incognito mode.Regards,PenciDesign.
freshde
Want to change the Author page templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 2:10am
2
Most recent comment from PenciDesign Supporter:Hi,Following your request, please try to create an archive template with the Elementor Page Builder by following the document at this link: https://soledad.pencidesign.net/soledad-document/#archive_pa ...
wynerama5
Installation and customization complication of themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 2:07am
2
Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL.Regards,PenciDesign.
Juan Cristóbal
Logo Mobile and translation to SpanishClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 2:18pm
11
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → Color → Custom Background Color for Body: change the background at this option field.Regards,PenciDesign.
papermoonmedia
CLS - avoind non-composited animationsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 2:02pm
22
Most recent comment from papermoonmedia:Ok. I am patient.. or at least I try..When can I expect an update?
BP1989
ELEMENTOR NOT WORKINGClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 8:04am
4
Most recent comment from PenciDesign Supporter:Hi,I fixed the Elementor loading issue by turning off some option that is not compatible with the Soledad at the dashboard → Elementor → Settings → Features.Regards,PenciDesign.