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Public Tickets

CHAuten changes not appearingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 10:00am   10 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and all the settings now showing correctly, do you have other questions?Regards,PenciDesign. nansen179 Featured ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 9:31am   3 Most recent comment from nansen179:Hi team -Thanks for the reply. I just reviewed my installed plugins, and removed the most liked one "Featured Image from URL (FIFU)" as you said. After that, the selected feature image can show up suc ... Andreas My mobile menu doesn't work and i don't know whyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 3:26am   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that you've used the footer builder from the Elementor, so it has removed all the vertical navigation elements.Please use our Header & Footer builde ... alemonteiro13 svg LOGO STICKY DOESN'T APPEARClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 12:42am   2 Most recent comment from PenciDesign Supporter:Hi, Maybe the header preview not showing correctly, and the SVG logo already showing on the front end, here is a screenshot: Regards,PenciDesign. fabaff Personalization Category, tags, search, archive doesn't workClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2023 at 11:44am   9 Most recent comment from fabaff:Perfect it works. Thx pphichitchai homepage, textClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2023 at 9:59am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Featured Slider > General > Custom Words Length for Post Titles: change the post title length on this option.Regards,PenciDesign. Lokesh Saini canonical tag issue in amp indexingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2023 at 2:18am   6 Most recent comment from PenciDesign Supporter:Hi @Empt,Please create a new private ticket with admin account, I'll help you check and update the AMP plugin.Regards,PenciDesign. AnneBivans Vertical flyout menu on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2023 at 1:34am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Vertical Navigation & Hamburger Menu > General > Custom Footer Text: change the footer text here.Regards,PenciDesign. stangsvt1 Spacing and menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 8:01pm   5 Most recent comment from stangsvt1:Thank you so much! Brandi Graves Logo displayClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 9:59am   8 Most recent comment from PenciDesign Supporter:Hi @Brandi,I can't be logged in because of the wrong account,Please check again.Regards,PenciDesign. huangrui why did I send the 600px*325px logo, it looks too small on my website.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 2:44am   5 Most recent comment from PenciDesign Supporter:Hi,Your header layout was built with the Penci Header Builder, so, please go to dashboard > Header Builder: click the "Edit with Penci Header Builder" on the current header then change the logo size l ... Marina747 siteground optimizerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 12:13am   4 Most recent comment from PenciDesign Supporter:Hi,You should turn off the JS/CSS Optimization, and Image lazyloads on all the plugins you've installed.Regards,PenciDesign. rpardhe123 refundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2023 at 2:54pm   2 Most recent comment from PenciDesign Supporter:Hi,You can follow this link then request a refund: https://themeforest.net/refund_requests/newEnvato staff and my leader will check & reply to you.Regards,PenciDesign. mariahsheen98 error with editingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2023 at 2:35pm   2 Most recent comment from PenciDesign Supporter:Hi,About this issue, please read the document here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-updating-failed-publishing-failed-error/Regards,PenciDesign. Mannenmedia Not having a article ON the frontpageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2023 at 7:46am   2 Most recent comment from PenciDesign Supporter:Hi,Please read the document here: https://www.wpbeginner.com/plugins/how-to-hide-a-post-from-home-page-in-wordpress/Regards,PenciDesign.