Public Tickets
Anne Lise
Post Template PreviewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 22, 2023 at 4:24pm
7
Most recent comment from Anne Lise:Oh alright, thanks for your help. :)Have a nice day!
moritzsteuernagel
After change of a post, whole website is offlineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 22, 2023 at 1:55am
9
Most recent comment from PenciDesign Supporter:Hi,That's strange. Please wait for me to double-check it on my testing site.Regards,PenciDesign.
Mannenmedia
Copypaste settings?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 22, 2023 at 12:38am
3
Most recent comment from Mannenmedia:I love you for gifting me this! :))))
tanin
Reader mode in safariClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 21, 2023 at 3:26pm
2
Most recent comment from PenciDesign Supporter:Hi,Please note: the reader mode of Safari doesn't support all the post/page that built with Elementor Page Builder.Regards,PenciDesign.
VisithVT
Trending SidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 20, 2023 at 4:08pm
16
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account.I'll log in and try to help you check this issue.Regards,PenciDesign.
merosler
"open in new windowClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 20, 2023 at 9:07am
1
Most recent comment from merosler:cancel
itredacweb
how to know the imported themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 19, 2023 at 8:58am
2
Most recent comment from PenciDesign Supporter:Hi,About the demo import, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#import-demoRegards,PenciDesign.
Bruce Breton
Favicon Not WorkingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 18, 2023 at 2:56pm
5
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that the favicon image URL is loading under HTTP protocol, so it doesn't show on the browser.Please install the Really Simple SSL plugin and follow ...
Marina747
Ads.txt She MediaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 18, 2023 at 9:53am
2
Most recent comment from PenciDesign Supporter:Hi,1. The Ads.txt doesn't relevant to any WordPress Theme, it locates in the root of the public_html folder on your site,2. You should install & use the Ads.txt Manager plugin here to config & ma ...
alemonteiro13
menu mobile change " All Right Reserved...."Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 18, 2023 at 1:48am
3
Most recent comment from PenciDesign Supporter:Hi,
If your header was built with the Header Builder, please go to dashboard > Header Builder > click "Edit with Penci Header Builder" on the current header layout, then change the mobile menu like th ...
VisithVT
Category Layout CustomizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 17, 2023 at 3:26pm
5
Most recent comment from VisithVT:Hi Thank you,You can close the ticket now.Regards,Visith
VisithVT
Post List StyleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 17, 2023 at 3:19pm
3
Most recent comment from VisithVT:Hi,Thank youYou can close the ticket now
Jenna
Can't Update LOGOClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 17, 2023 at 3:13pm
5
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
chitransh_3107
unable to Active SoledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 17, 2023 at 10:08am
7
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > General > Typography: you can change the font for your site in this section.Regards,PenciDesign.
chitransh_3107
unable to Active SoledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 17, 2023 at 8:56am
2
Most recent comment from PenciDesign Supporter:Hi,I've activated your site,Please check again.Regards,PenciDesign.