Public Tickets
vitlyoshin
Cannot see settings in the Customize menusClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 6, 2023 at 11:55am
3
Most recent comment from vitlyoshin:Thanks, I was able to resolve this issue.
ncssnoopy
website display errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 6, 2023 at 8:47am
6
Most recent comment from PenciDesign Supporter:Hi,Please try to disable and turn off all optimization from the Jetpack plugin.Regards,PenciDesign.
imisidro
Adding Google Tag ManagerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 6, 2023 at 2:45am
13
Most recent comment from imisidro:Thank you so much! I tested and it works. I am seeing the data. Much appreciated
George
Post tag imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 5, 2023 at 3:37pm
6
Most recent comment from PenciDesign Supporter:Hi,Yes. This code applies to all posts.Regards,PenciDesign.
kanishkaceo
Regarding api keyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 5, 2023 at 11:49am
4
Most recent comment from PenciDesign Supporter:Hi,Most of the API keys from Google are free (with limited usage and features), but you need to enter your credit card information for verification.Regards,PenciDesign.
ahmedmaghraoui
Connection timed out Error code 522Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 5, 2023 at 1:35am
8
Most recent comment from PenciDesign Supporter:Hi,This issue is related to the server/hosting configuration and is not caused by the Soledad theme. You should contact hosting support to obtain an effective solution.Regards,PenciDesign.
George
ajax paginationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2023 at 4:54pm
4
Most recent comment from PenciDesign Supporter:Hi,The Penci Big Grid element doesn't support AJAX for the page pagination, we'll consider adding this in the future theme update.Regards,PenciDesign.
andimicro
Disable Go to Top ButtonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2023 at 4:30pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Footer > General > turn on the "Disable Go To Top Button on Footer" option.Regards,PenciDesign.
RECLAMECREATIVE
updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2023 at 1:58pm
2
Most recent comment from PenciDesign Supporter:Hi,In this case, please read the document detail here: https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/Regards,PenciDesign.
pinelopi
Footer Social MediaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2023 at 9:02am
3
Most recent comment from pinelopi:Thanks!
pinelopi
Contact form buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2023 at 8:57am
3
Most recent comment from pinelopi:thanks!
George
author page slugClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2023 at 12:46am
4
Most recent comment from PenciDesign Supporter:Hi,1. There is no way to do that without the plugin,2. Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body.author .archive-box span { display: none; ...
andimicro
Change the logo sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2023 at 1:43pm
4
Most recent comment from PenciDesign Supporter:Hi,Please increase 200 to 350, clear the cache, and check again.Regards,PenciDesign.
laugher
Page load.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2023 at 11:33am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Speed Optimization > Optimize CSS: turn on the "Enable Critical CSS" option, clear all the cache and check again.Regards,PenciDesign.
andimicro
Remove Woocommerce Icons in HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2023 at 11:31am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > WooCommerce: you can hide all the WooCommerce icon on this panel.Regards,PenciDesign.