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Public Tickets

Marsha Smith Footer Widget Display On Store Product PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 14, 2022 at 1:36am   3 Most recent comment from Marsha Smith:Hello,My apologies that I didn't try that before opening a ticket. The issue is resolved and this ticket can be closed.Thank you,Marsha Smith freeman1974 recipe pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 8:07pm   2 Most recent comment from freeman1974:sorry, please ignore. if i dont put content in the box's they disappear. All fixed. Larice-One About Me Circle SizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 4:54pm   4 Most recent comment from PenciDesign Supporter:Hi,On the About Me widget, Soledad already included the "Custom Max Width for About Me Image" option, just enter the width you want to display here.Regards,PenciDesign. andrewsgibson Website looks different in SafariClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 2:35pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media screen and (-webkit-min-device-pixel-ratio:0) {    .container.home-featured-boxes {     � ... andrewsgibson Reader view doesn't work in Vivaldi browserClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 2:26pm   2 Most recent comment from PenciDesign Supporter:Hi,Have you checked another site with this browser? Almost browsers working properly with Soledad, so this means this problem doesn't come from our theme. You should also check this issue with th ... mohamedSEO ​I have a problem with Penci Big Grid,Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 12:43pm   8 Most recent comment from PenciDesign Supporter:Hi,For the Ajax Filter, you should check the styling and loading animation on the Elementor preview screen only. The data loading needs to load a lot of system resources, so the browser may not respon ... firosyd error ajax searchClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 12:07pm   3 Most recent comment from firosyd:Hi there,Yes, I did as you recommended and the Search turned to work in our site without error.Thanks a lot! VisnuEnvato Edit the banner, replace iwth my own pictureClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 10:19am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Colors → Header Background Image: upload the header background image here.Regards,PenciDesign. eggipopp Change Background colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 7:21am   10 Most recent comment from PenciDesign Supporter:Hi,The cache data will save on your server, not from the user browser, so you need to clear all the site & server cache and then check again.If the problem still persists, please send me your WordPres ... Arturo AR Spam EmailClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 12:04am   3 Most recent comment from Arturo AR:Thank you for your fast response!As always, you're the best!Thanks! stevenforbes Footer Widget Area CSS Input Type CSSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 4:09pm   3 Most recent comment from stevenforbes:Many thanks for the quick reply. That's perfect. Ernestas This license key has been registered for the domainClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 10:45am   9 Most recent comment from ivebeentravelling:Thank you, i have sent this by email  freeman1974 responsive images not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 10:33am   20 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded an image that has a different size than our demo site, so some images not showing properly.Regards,PenciDesign. tatawbcn video playlist widget problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 9:51am   12 Most recent comment from PenciDesign Supporter:Hi, The problem is the Youtube API key of your site has been limited, you should check it again on the next day. Regards,PenciDesign. tatawbcn background color on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 8:20am   4 Most recent comment from PenciDesign Supporter:Hi,Maybe you've not cleared all the browser cache, please check again on the private/incognito tab.Regards,PenciDesign.