Public Tickets
matthewmorris
Transfer License from staging site to live siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2022 at 3:50pm
2
Most recent comment from PenciDesign Supporter:Hi,I've revoked this license & register it on https://odelletechnology.com/
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to tra ...
La-Ness Albert
Speed Optimization with WP OptimizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2022 at 9:28am
6
Most recent comment from La-Ness Albert:Perfect thank you!
chrisurf62
HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2022 at 9:17am
2
Most recent comment from PenciDesign Supporter:Hi,Yes. You can use the video instead of the featured slider by going to Appearance → Customize → Featured Video → General: turn on the "Enable Featured Video Background".You can read the docume ...
mikkijack
activationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2022 at 9:12am
2
Most recent comment from PenciDesign Supporter:Hi,I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer th ...
chichigou
back to previous pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2022 at 9:10am
2
Most recent comment from PenciDesign Supporter:Hi,
You can use the HTML button code like this:
Go BackRegards,PenciDesign.
aswetravelled
Slow load time for Soledad ThemeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2022 at 5:49am
3
Most recent comment from aswetravelled:Thank you so much for this quick reply! I am relieved to report it has fixed my problems. Much appreciated. Have a great day.
mlagonissi
featured images on top slider (see last ticket)tClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2022 at 8:49pm
3
Most recent comment from mlagonissi:please close this ticket
51network2022
View is different before and after logging inClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2022 at 5:10pm
4
Most recent comment from PenciDesign Supporter:Hi,The problem is because your site contains a JS error code, please clear all the WP Rocket cache then check again.Regards,PenciDesign.
robert332
updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2022 at 5:09pm
4
Most recent comment from PenciDesign Supporter:Hi @georobby,Please send me your site information on the new private ticket. I'll check and help you fix it.Regards,PenciDesign.
La-Ness Albert
Change button colours in Mailchimp form in sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2022 at 7:39am
6
Most recent comment from PenciDesign Supporter:Hi,The current color was set at Appearance → Customize → General → Color →Custom General Buttons Background Color.Regards,PenciDesign.
chichigou
popupClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2022 at 5:11am
6
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Promo Popup → Style & Color: change padding & margin at the "Popup Spacing" area.Regards,PenciDesign.
findtheforeignerin
Theme Installation to WPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2022 at 12:15am
2
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file.If you downloaded the "All files and documentation" package from ThemeForest, please extract the zipped package downloaded from ThemeForest t ...
tomluijten
SVG logo not visibleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 12, 2022 at 8:28pm
3
Most recent comment from tomluijten:Thanks for that, it works,
----- What about the mobile version? It's also not visible.Neverming, found it already:
.pc-logo.pb-logo-mobile.penci-header-image-logo img {
width: 200px;
h ...
Paxos Magazine
Pulsante di iscrizioneClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 12, 2022 at 10:09am
4
Most recent comment from PenciDesign Supporter:Hi,For this case, you need to contact multi-language support to get an efficient solution. Here is an example forum post: https://wpml.org/forums/topic/change-button-link-url-depeding-on-language/Rega ...
chichigou
portfolioClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 12, 2022 at 7:38am
2
Most recent comment from PenciDesign Supporter:Hi,1. Please read our portfolio document here: https://soledad.pencidesign.net/soledad-document/#portfolio,2. If you want to display projects within a portfolio category or some portfolio categories, ...