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Public Tickets

humphrey_wampula CAN'T FIND HOW TO REMOVE BANNER AND LOGO BELOW HEADER MENUClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2022 at 8:12pm   11 Most recent comment from humphrey_wampula:Wow! Its fixed. Thank you very much for your timeliness. You bet we will be renewing support for your theme. We appreciate the assistance.  Trust_supplement CartflowsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2022 at 5:50pm   7 Most recent comment from Trust_supplement:This one work! Thank you for your help! :) Aybers Twitter Large ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2022 at 2:30pm   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site on https://cards-dev.twitter.com/validator, and your site image loading properly.Please check again.Regards,PenciDesign. humphrey_wampula MEGA MENU STOPPED WORKING AFTER LAST UPDATEClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2022 at 8:06pm   3 Most recent comment from humphrey_wampula:No problem. I fixed the issue. Turns out the site had malware in the htaccess file. vanessa_ball Images not loading on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2022 at 7:09pm   8 Most recent comment from PenciDesign Supporter:Hi,I've modified some code on the Penci Shortcode & Performance plugin and will add the new option in the future plugin update.Regards,PenciDesign. camosher Mosher SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 3:49pm   6 Most recent comment from camosher Mosher:I found it. Maxivillus TAG filterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 3:15am   2 Most recent comment from PenciDesign Supporter:Hi,The clear add button only displays when the active filter is activated. For example: when you select the product variation filter, category, tags, ...Regards,PenciDesign. taeinkyun Error 500Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 1:13am   6 Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins has a conflict with the Elementor. Please try to disable all plugins (exclude the plugins that come with Soledad), then re-enable them one by one t ... jurr1488 Copy sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 12:57am   2 Most recent comment from PenciDesign Supporter:Hi,1. You can create & add the widget via Appearance → Widgets,2. Edit your homepage with the Elementor, and add the sidebar content by using the Penci Sidebar element.Regards,PenciDesign. Maxivillus WC Product sortbyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 12:54am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support this button. We'll consider adding this in the future theme update.At this time, please use the Select form to re-order the p ... bethhamidrach Your cart is emptyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 27, 2022 at 3:59pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to your dashboard → WooCommerce → Settings → Products: check the "Enable AJAX add to cart buttons on archives" option then check again.Regards,PenciDesign. Maxivillus Css problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 27, 2022 at 11:15am   3 Most recent comment from PenciDesign:Hi,The new version 8.1.8 was just released - you can go and update it & enjoy itBest Regards,PenciDesign Gre_bou1986 Menu display double timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 27, 2022 at 9:12am   7 Most recent comment from Gre_bou1986:keep going perfect job angolodiwindows Google Font and AMP errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 27, 2022 at 9:09am   13 Most recent comment from PenciDesign Supporter:Hi,For this case, please follow our pagespeed optimization here: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. apluslife trim down text boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 27, 2022 at 9:06am   22 Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue.Please check.Regards,PenciDesign.