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Public Tickets

ganeshdixit Modern News DEMO - NOT INSTALLINGClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 29, 2021 at 9:42am   2 Most recent comment from PenciDesign:Hi, We have some customers has this issue before. And the problem caused by your hosting has been blocked admin-ajax.php file. And it can be solved by contacting your hosting provider and requiring ... saccaniriccardo Theme installation - parse errors php filesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 29, 2021 at 8:32am   7 Most recent comment from saccaniriccardo:Thanks a lot for the heads up. The provider actually stated that the staging site had a PhP version older than 7.4 even if the main site didn't. I think this might eventually create conflict and ... PhilDufour Testing Penci HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 29, 2021 at 8:17am   15 Most recent comment from PhilDufour:Thanks. nawasmuhammadhnafly How to change font size of author & published date under single postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 28, 2021 at 3:46am   7 Most recent comment from nawasmuhammadhnafly:Hi,Thanks. That works.  PhilDufour oauth-twitter-feed-for-developers IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 26, 2021 at 4:28am   3 Most recent comment from PhilDufour:Thank you. Mariana HEADER AND MENUClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 25, 2021 at 9:10am   23 Most recent comment from Mariana:Thanks, it seems that something weird is happening with wordpress as I had already corrected it and now it change again... thanks I will try that and also speak to my web hosting vaninasimon problem with footer instagram widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 25, 2021 at 8:58am   5 Most recent comment from vaninasimon:Wonderful !Thanks :)  luishuarco velocidad de paginaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 25, 2021 at 2:13am   2 Most recent comment from PenciDesign Supporter:Hi,1. For the next time, please write your content in English,2. Please read the document correctly here: https://soledad.pencidesign.net/soledad-document/#speed-optimization. You've missed the m ... Jessica Joh elementor theme library preview blankClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 7:13pm   4 Most recent comment from PenciDesign:Hi @ahmadihamed,Thank you so much for sharing your experience. It can helps many other customers.Cheers,PenciDesign Ahmediano123 Uninstalling demo data 911881f0-8416-4326-9803-5125d7fcf31fClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 5:56pm   11 Most recent comment from PenciDesign Supporter:Hi,I've updated the Penci Soledad Importer to the latest version & fixed this issue.Please check.Regards,PenciDesign. nsanto [ThemeForest] Update available for 'Soledad – Multipurpose, Newspaper, Blog & WooCommerce WordPress Theme'Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 4:32pm   2 Most recent comment from PenciDesign Supporter:Hi,Please read the document & follow all the steps on the link below:How to Update A Premium WordPress Theme to Latest Version?The most important step is to enter the Envato Token key.You can also man ... Rahul Gupta Mobile ResponsivenessClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 1:02pm   2 Most recent comment from PenciDesign Supporter:Hi,If you want to insert the large data into the table, please install the Ninja Tables plugin here: https://wordpress.org/plugins/ninja-tables/ This plugin will help you show the table with the perfe ... Rahul Gupta How to update themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 12:58pm   4 Most recent comment from PenciDesign Supporter:Hi,If you installed the Envato Plugin & enter the token, you'll receive the update notify via WordPress dashboard, then you can install the update via Dashboard → Update.Regards,PenciDesign. rahulihpl AMP Featured Slider imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 9:49am   2 Most recent comment from PenciDesign:Hi,The AMP developed by Google and needs many hard rules needs to follow if you want to get your AMP pages validated - check more hereThat's why we can't use many things on the AMP pages - i ... phungvanthuy123 Test your themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2021 at 9:46am   2 Most recent comment from PenciDesign:Hi,Thank you for purchasing our theme.You can activate the theme on your testing site.And when it's ok and you want to move it to the main site, go to your testing site > Dashboard > Soledad > Th ...