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Public Tickets

littlepellizza Pennews vs SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2021 at 10:49am   10 Most recent comment from PenciDesign Supporter:Hi,About the social counter widget, please make sure you've added:Youtube APILeave all Number default fields to blank.Then click the Clear Counter Caches & try to check again.Regards,PenciDesign. jordi_ceballos Ceballos Post excerpt duplicated after theme updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2021 at 10:46am   5 Most recent comment from PenciDesign:Hi @Vy,I paste again the image below and you can see it:Best Regards,PenciDesign gregory73 Main menu not appears for new pages after updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2021 at 8:59am   3 Most recent comment from gregory73:Thank you. It solved!Best regards,Gergely 3mv Soledad Instagram Feed is not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2021 at 12:52am   13 Most recent comment from PenciDesign:Hi @Baron711,Please update the theme to the latest version 8.0.4 by doing follow this guide.After that, connect to your Instagram via Dashboard > Soledad > Connect Instagram.When you have done it, go ... vzwplaneet WP Bakery - erro pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2021 at 4:53pm   2 Most recent comment from PenciDesign Supporter:Hi,First, you should read the document here and modify your site as the instruction: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/If you can't resolve ... yoohyangna Soledad "Food" import demo data not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2021 at 4:15pm   7 Most recent comment from yoohyangna:Perfect. Awesome support. Much appreciated! Larice-One Featured Imagen issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2021 at 2:29pm   6 Most recent comment from PenciDesign Supporter:Hi,Please clear all the browser cache then check again. The image lightbox was totally disabled for all images on the single post.Regards,PenciDesign. ubaid3261 PinterestClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2021 at 12:29pm   2 Most recent comment from PenciDesign Supporter:Hi,If you want to show a Pinterest image instead of WordPress Media, you should manually insert the HTML code of Pinterest into each post and disable the default Featured Image.For the advance options ... littlepellizza Tab in widget sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2021 at 1:13am   2 Most recent comment from PenciDesign Supporter:Hi,Yes. We'll forward your request to the developer team then consider adding more features in the future theme update.Regards,PenciDesign. wasifshah1999 Theme is too slowClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2021 at 2:06pm   4 Most recent comment from PenciDesign:Hi,It skipped since you're using .webp image format. Please disable the .webp image format and try to regenerate thumbnails again.Best Regards,PenciDesign Paxos Magazine Login AreaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2021 at 11:19am   13 Most recent comment from PenciDesign:Hi,You've installed the plugin Asset CleanUp and do many configs conflict with our optimizer plugin and it caused the problem.I just deactivate & remove that plugin and do the right config for y ... ifcosmin sidebar show badClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2021 at 3:14am   10 Most recent comment from PenciDesign Supporter:Hi,Greate news. If you've another issue, please create a new ticket.I'll close this ticket now.Have a good day.Regards,PenciDesign. thevacationbuilder LinksClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2021 at 11:49am   5 Most recent comment from thevacationbuilder:Thank you. For some reason they weren't this morning and yesterday but all good now.  thevacationbuilder Featured Images Not Showing on Home PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2021 at 2:09pm   3 Most recent comment from thevacationbuilder:Hi. The plug-ins were not the issue. It’ was Ezoic Optimization, my ad agency. One more thing please. The links on my site are clickable on Mobile, but not Desktop. Do you know what piece of code is ... schoolofjournalism Site iconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2021 at 12:55pm   3 Most recent comment from schoolofjournalism:Thank you so much.  I knew I must just be overlooking it.