Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

habbsmedia Not loading on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2021 at 6:58am   5 Most recent comment from PenciDesign Supporter:Hi @smithstandard,Please try to deactivate all plugins ( except plugins that come from the theme ) and try it again. If it works, let's enable each plugin to check what plugin caused this issue.� ... algottt post reading page share this and like thisClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2021 at 6:55am   3 Most recent comment from PenciDesign Supporter:Hi,Please check all the plugins you've installed. By default, the Soledad theme doesn't come with this feature.Maybe this area renders by the JetPack plugin.Regards,PenciDesign. zzrilakkuma Page opening appears wrongClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2021 at 2:13am   20 Most recent comment from PenciDesign:Hi,Please make sure 2 points below:1/ Edit your "Popular Posts Widgets" > and make sure you've selected to display popular posts once weekly or once montly.2/ Please edit a post and follow the da ... freshde Penci Latest post image and text gapClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2021 at 5:16pm   3 Most recent comment from freshde:Hey Team,Thanks for all your support! MattMadsen share buttonsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2021 at 9:11am   18 Most recent comment from PenciDesign Supporter:Hi,This is a custom code, so this will be lost after you update the new version.We'll try to implement this social share in the future update.Regards,PenciDesign. algottt demo pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2021 at 4:13am   2 Most recent comment from PenciDesign:Hi,If you don't need any page, you can remove it, it doesn't affect anything.Best Regards,PenciDesign algottt how to edit page titleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2021 at 3:28am   4 Most recent comment from PenciDesign Supporter:Hi, 1. The page title display in the breadcrumb is similar to the main page title, 2. You only can change the page title on the post editor screen, not available on the customize settings. Regards,Pen ... cafetecnologia Distorted ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2021 at 3:07am   10 Most recent comment from PenciDesign:Hi,Please try to re-update the theme to fix it.To re-update the theme, please edit the code like on this imageAfter that, go to Appearance > Themes > and click to "Update Now" on Soledad thumbnail to� ... irfan756 Theme Files Downloading IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 6:46pm   8 Most recent comment from PenciDesign Supporter:Hi,You can download the Soledad Child theme here.Regards,PenciDesign. freshde Social icon is not showing unfortunatelyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 6:16pm   6 Most recent comment from PenciDesign Supporter:Hi,Please build the page with the Elementor Page Builder plugin, then you can these elements to show the posts: Penci Latest Posts,Penci Featured Cat,Or you can insert the pre-defined template by clic ... Valentino Franekić No Green PenciDesign buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 4:39pm   9 Most recent comment from PenciDesign Supporter:Hi,The problem because you're using the old version of Soledad. Please backup all your data and follow this link to update to the latest version (8.0.2).How to Update A Premium WordPress Theme to ... bobradcliff Penci Soledad Recipe Print ButtonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 3:27pm   3 Most recent comment from bobradcliff:Got it.  Thank you. LucNAROLLES NAROLLES Header / elementor proClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 9:37am   12 Most recent comment from PenciDesign Supporter:Hi,Soledad theme is fully compatible with Elementor & Elementor PRO plugin.If you can't config some elements or features, please send me detail of the problem, I'll try to help you.Regards,P ... sanjivp99 Search Icon not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 7:43am   2 Most recent comment from PenciDesign:Hi, Since you're using a child theme, you need to backup your changes on the current header.php file. After that, copy all the codes from the header.php file from the parent theme of the latest v ... algottt tag or labelsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2021 at 5:20am   2 Most recent comment from PenciDesign Supporter:Hi,This is a standard feature of WordPress and of course, Soledad supports displaying it.You can show this tag by going to Appearance → Widgets: select Tag Cloud then assign it into the widget area ...