Public Tickets
ritafant
Rank Math SEO Plugin preventig website from loading correctlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 17, 2021 at 1:50am
6
Most recent comment from PenciDesign Supporter:Hi,I've installed the WP Fastest Cache plugin for you. This is a simple & minimalist cache plugin.You should use the cache plugin for your WordPress site even has no problem with speed. The cache ...
zalahmar
Penci Portfolio Not Sorting Posts Properly By Publish DateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 16, 2021 at 7:37pm
12
Most recent comment from zalahmar:That fixed it. Thank you for your quick and thorough response!
escaperies
One page websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 16, 2021 at 5:07pm
10
Most recent comment from PenciDesign Supporter:Hi,Please check Primary Menu on the Menu Location area.Regards,PenciDesign.
BrounHope
Multiple sizes of ImagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 16, 2021 at 4:28pm
4
Most recent comment from PenciDesign Supporter:Hi,1. You can manage image sizes by going to Appearance > Customize > General > Manage Image Size, check on the size you want to disable here.2. Soledad theme uses many image sizes dependent on your l ...
SteffiLiao
Featured SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 16, 2021 at 4:04pm
3
Most recent comment from SteffiLiao:Thanks for your reply!It really helps.Take care:)
LazyBit
How to disable comments counter?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 16, 2021 at 9:29am
3
Most recent comment from LazyBit:It works great, thank you.
olafvangastel
small black dividerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 16, 2021 at 8:18am
4
Most recent comment from PenciDesign Supporter:Hi,You enter the wrong value of the color, please replace #ffff with #ffffff OR white.Regards,PenciDesign.
E128
Remove one sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 4:43pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize, then navigate to:Homepage > General: uncheck on Enable Two Sidebars On Homepage and Enable Left Sidebar On Homepage,General > Category, Tag, Search, Archive Lay ...
E128
Unable to translate your themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 3:21pm
5
Most recent comment from PenciDesign:Also, that’s a safe way. You won’t lose anything you have done via Customize for every updates.Best Regards,PenciDesign
E128
Impossible to translate your recipe titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 3:09pm
2
Most recent comment from PenciDesign:Hi,Please check options for it via Customize > Reviews Options.Best Regards,PenciDesign
jawaddev
Activation keyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 8:28am
8
Most recent comment from PenciDesign:Hi @fdream,Please create a new ticket or send us an email via our contact form and our support team will check it to help you.Please don't put reply to ticket of another people because they will ...
WordScripter
YouTube VideoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 7:49am
2
Most recent comment from PenciDesign Supporter:Hi,When you create/edit the post, please also upload the featured image by adding your image to the Featured Image field on the right side.You should upload the featured image for all post formats.Reg ...
TCPNews
POSTSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 3:06am
6
Most recent comment from PenciDesign Supporter:Hi,This setting applies to all content on your site. When you view category/tags/archive/search pages, your post only displays the excerpt content - this is standard coding of all WordPress Themes and ...
resarisyan
How to Remove "amp/" urlClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 15, 2021 at 12:44am
3
Most recent comment from resarisyan:It's works, thank you
E128
Menu appears twice on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 14, 2021 at 5:23pm
7
Most recent comment from PenciDesign Supporter:Hi,This is a child theme that contains all the customized data as you request.Please download and activate this theme. You can update the parent theme in the future without risk.Regards,PenciDesign.