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Public Tickets

moonlightmuse Header imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2021 at 9:27am   3 Most recent comment from moonlightmuse:Thank you for the instructions, and the video was perfectly helpful! Appreciate the fast reply, thank you so much! Rae KeithBGP Importing New Menu OptionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2021 at 9:19am   8 Most recent comment from PenciDesign:Hi,It's on the bottom - not on the sidebarCheck this image: http://prntscr.com/wlnf75Best Regards,PenciDesign Gabriela Golumbovici Landing Page on SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 11, 2021 at 1:55am   2 Most recent comment from PenciDesign:Hi,Yes, you can create a landing page for your end without experience in coding or IT.You can install Elementor plugin and go to Pages > Add New a page for your landing page > select Template for tha ... chowday How to remove padding / marginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 9, 2021 at 4:15pm   5 Most recent comment from PenciDesign:Hi @Martin,Please create a new ticket with more detail and we will take it a look at this to help you.Please don't put a reply to the ticket of other people because they will get notification ema ... grandiaseh Penci Countdown can't show offClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2021 at 8:53am   5 Most recent comment from PenciDesign:Hi @RAYNA,Please create a new ticket and tell me more about your issue and we will help you with this.Please don't put a reply to tickets of other people because they will get notice email from y ... chawra Profile PictureClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2021 at 1:36am   2 Most recent comment from PenciDesign:Hi,Please make sure you're using latest version of Soledad - version 7.6.1 - if not, let's update the theme to latest version by do follow this guide.And we've said about this issue her ... anindyabaidya Footer InstagramClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2021 at 1:21am   4 Most recent comment from PenciDesign:Hi @Simon,Please change the "Template" to "Thumbnails - Without Borders"Also, if you have questions, please create a new ticket, don't put the reply to the ticket of other people because they wil ... zafermac Changing FontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2021 at 2:09pm   3 Most recent comment from zafermac:Thanks for help. My problem is solved. deveganfijnproever Penci Recipe IndexClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2021 at 2:02am   2 Most recent comment from PenciDesign:Hi,Please check more on this video tutorial - from 9:14s of the videoBest Regards,PenciDesign RIVAS2000 Plugins AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2021 at 1:52am   3 Most recent comment from PenciDesign:Hi,We didn't test the theme with the plugin: https://codecanyon.net/item/instantify-progressive-web-apps-google-amp-facebook-instant-articles-for-wordpress/25757693 - so I think you can ask the ... Cultureandesl JQueryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2021 at 1:49am   2 Most recent comment from PenciDesign:Hi,We've fixed all those issues a long time ago, please update the theme to the latest version 7.6.1To update the theme to latest version, please remove the code at the end of functions.php file ... franktjr702lv Install widget...Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2021 at 9:51am   14 Most recent comment from PenciDesign:Glad when your issue is solved.If you love our theme, don’t forget take sometimes and give us a 5-star rating on https://themeforest.net/downloads/It will be our honorThank you so much and have a gr ... nati_chief Small RTL Issue with Post categoryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2021 at 2:55am   2 Most recent comment from PenciDesign:Hi,Thank you for report it for us.Please try add more this code to Customize > Custom CSS to fix it: body.rtl .home-featured-cat-content .mag-photo{ float: right; }Best Regards,PenciDesign maxacquati Megamenu preview video posts (icon play on featured image)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2021 at 4:08pm   4 Most recent comment from PenciDesign:Hi,Yes, it's the same. But, really it's not needed to use Elementor to write your posts Normal editor from WordPress is good for writing your posts.Best Regards,PenciDesign grandiaseh about Penci Recipe how to show YouTube videoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2021 at 4:07pm   2 Most recent comment from PenciDesign:Hi,The video data you fill there use to validate your Recipe on Google Rich Results: https://search.google.com/test/rich-results - it doesn't showing inside the recipe.If you want to use video ...