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Public Tickets

thebeaderchef UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 1:15pm   2 Most recent comment from PenciDesign:Hi, We've used auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fix it yet.We're waiting for some week ... walekool Problems with homepage settingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 1:13pm   3 Most recent comment from PenciDesign:Hi,1/ It seems you have a plugin caused this issue.Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what&# ... 32GiSA theme demo missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 1:10pm   2 Most recent comment from PenciDesign:Hi,It seems you didn't install plugin Penci Soledad Demo Importer.Please go to Appearance > Install Plugins > and install this plugin & all plugins you need for use and try it again.Note: Let ... congtv89 upload content demo too many timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 12:31pm   2 Most recent comment from PenciDesign:Hi,It seems you've imported full demo - have you read this note before you do that: http://prntscr.com/rs9zx1Best Regards,PenciDesign TAGC16 Theme AssistanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 12:29pm   4 Most recent comment from PenciDesign:Hi,When your support almost out of date - you will get an email from Envato MarketBest Regards,PenciDesign tim-nieuwpoort Google rich result tool - fontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 10:41am   3 Most recent comment from tim-nieuwpoort:Ok great thanks for your reply! tragicomico updatingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 9:47am   3 Most recent comment from tragicomico:Thanks, the update was successful ;-) yeah!! rwetherby Adding Title Text Box to Front PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 8:21am   10 Most recent comment from rwetherby:Wonderful! This worked perfectly! Thank you! Jessica Joh Newsletter signup on homepage onlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 2:57am   2 Most recent comment from PenciDesign:Hi,Please check option for it via Customize > Colors & Options for Header Sign-Up FormBest Regards,PenciDesign CatchingGlancesBoutique Updating ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 2:44am   2 Most recent comment from PenciDesign:Hi, We've used auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fix it yet.We're waiting for some week ... DanielleDewar Theme/plugin issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:27pm   2 Most recent comment from PenciDesign:Hi,Strange, we never get this issue before.Can you please try deactivate all plugins ( except plugins come from the theme ) and check it again without login to see it appears or not?If it works, let& ... congtv89 Font show incorrectClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:07pm   2 Most recent comment from PenciDesign:Hi,It seems you've changed the font before via Customize > General Options > "Font for Heading Title" and "Font for Body Text"And when you activate the child theme, all your customization data wi ... congtv89 test pagespeed on google so badClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:04pm   6 Most recent comment from PenciDesign:Hi,It doesn't mean you need to remove the images. Google page speed recommend you resize & optimize your imagesExample with all images on testimonial here: https://prnt.sc/rroq9wGoogle recommend ... jimbojames NavigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 3:14am   8 Most recent comment from PenciDesign:Hi,If you want to get more customization - I recommend you use Elementor to config your homepage. Let's install Elementor and check this video tutorial to know how to config homepage by use Ele ... hu_ss_am disable mobile responsive moodClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:31pm   2 Most recent comment from PenciDesign:Hi,Maybe your issue related with this ticket:https://pencidesign.ticksy.com/ticket/2345096Let's check it.Best Regards,PenciDesign