Public Tickets
sprysparrow
Removing Plug Ins from WordpressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:10am
2
Most recent comment from PenciDesign:Hi,Yes, you can deactivate or remove it. It doesn't affect anything to your site.Best Regards,PenciDesign
mariecorish
Like Share CountClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:08am
2
Most recent comment from PenciDesign:Hi,It's not element from our theme - it seems come from a plugin you're using. Let's check and disable it.Best Regards,PenciDesign
ignatescuadi25
File is corrupt - theme has crashedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:00am
2
Most recent comment from PenciDesign:Hi,Have you create a Twitter App for your site and fill the information via Dashboard > Settings > Twitter Feed Auth - check this image: http://prntscr.com/t886n7 ?Best Regards,PenciDesign
huesoamz
Container margin left "bug"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2020 at 7:06pm
2
Most recent comment from huesoamz:Well the issue was that I dont have created the "topbar" menu, after created that the fix was resolved.You can closed the ticket,Thanks.
feeninforgreens
featured imagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2020 at 5:04pm
2
Most recent comment from feeninforgreens:I figured it out. Thanks
Eduardo Carreiro
Penci Widget Recent/Popular PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 1:55pm
2
Most recent comment from Eduardo Carreiro:Sorry, I found! Forget this ticket!
harini_manivannan
Website downClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 8:01am
4
Most recent comment from PenciDesign:Hi,Now, please re-activate each plugin to check what's plugin caused this issue.Check more on this video tutorial for example:https://www.youtube.com/watch?v=sUI-XUD6WUY&feature=emb_titleAlso, yo ...
Nav Kaur
Unable to remove 'Share to Twitter and facebook' buttonsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 7:55am
2
Most recent comment from PenciDesign:Hi,That's social sharing from Jetpack plugin - It's not come from our theme.Please check settings from Jetpack plugin and disable it.Best Regards,PenciDesign
discussingfilm
AMP/CSS OverloadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 7:54am
5
Most recent comment from PenciDesign:Hi,1/ You can put your AMP ads to google ads options via Appearance > Customizer AMP. Those options works with custom HTML also.2/ The AMP version just supports display latest posts & featured categor ...
pakashastra
add scroll bar to Categories in Primary menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 7:37pm
3
Most recent comment from pakashastra:Thanks! I figured out a way of adding child categories to reduce the length of the categories.
slavkozivkovic
Mobile Menu LogoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 5:55am
3
Most recent comment from slavkozivkovic:It worked, thank you
dml76
CSS on mobile devicesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 4:27am
2
Most recent comment from PenciDesign:Hi,I see it's fine when I checked your site on my mobile.So, it's just caching issue. Please check again your site via anonymous browser on mobile to get correct results.Best Regards,PenciDe ...
ymeiner
Popup form with soledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 4:11am
2
Most recent comment from PenciDesign:Hi,Unfortunately, currently Soledad doesn't support feature like that.Best Regards,PenciDesign
black_n_white_boxes
Soledad Instagram Feed Widget ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 4:10am
2
Most recent comment from PenciDesign:Hi,I can see it loads - but just some images can be load: http://prntscr.com/t6omrdCan you try again with plugin Smash Balloon Social Photo Feed to see it works or not?Best Regards,PenciDesign
Azael222
fatal errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 4:07am
8
Most recent comment from PenciDesign:Hi,No - Update plugins doesn't make your layouts lose..I never get this issue before, can you try again to see it lose or not?Best Regards,PenciDesign