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Public Tickets

sprysparrow Exclude Category From Featured SliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 20, 2019 at 4:07am   4 Most recent comment from PenciDesign:Thank you for your great words - we're really happy with the feedback from you.If you love our theme, don't forget take some time give us a 5star rating on https://themeforest.net/downloads ... sprysparrow Widget Heading like Flower & Blog themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 7:18pm   3 Most recent comment from sprysparrow:You were right! I simply needed to change the color to make it visible.Thanks so much for your excellent and awesome support! I'm soooooo glad I chose Penci for my template.Deborah miki31-7 HTTPS issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 12:46pm   5 Most recent comment from miki31-7:Problem solved, thank you Nguyen Xuan Giao I have bought your themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 3:52am   2 Most recent comment from PenciDesign:Hi,I don't understand your question, can you tell me more about this?Best Regards,PenciDesign Nguyen Xuan Giao How to optimize google speed?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 3:33am   2 Most recent comment from PenciDesign:Hi,First, I need to say your site has great speed. When I access to your site via anonymous browser, I can get your site within 2s. That's great speed for any website.About the speed issues, yeah ... narrta Header serach bug - SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 3:12am   9 Most recent comment from PenciDesign:Hi,Thank you for purchased PenNews and loving it.Please create a new ticket for PenNews theme and our developers will have a look on this help you.Best Regards,PenciDesign miki31-7 Conflict with YoastClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 3:02am   2 Most recent comment from PenciDesign:Hi,Seem you're using outdated version from Yoast SEO plugin - let's update it to latest versionBest Regards,PenciDesign coptup4ik How to make feature slider drag-able with mouse on desktopsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 2:59am   2 Most recent comment from PenciDesign:Hi,Please do following this image to do that.After that, clearly all the cache and check it again.Best Regards,PenciDesign miss_ameba Font line heightClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 2:50am   2 Most recent comment from PenciDesign:Hi,1/ Please make your site live and show me your site URL and where do you want to change line height on the titles, I've take it a look on this help you.2/ What's the font you want to chan ... lukasfabianek Slow loading with Instagram Slider in footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 2:47am   5 Most recent comment from PenciDesign:Hi,When I go back to your site, I got this message: http://prntscr.com/mzrtsnHave you doing something on your site now?With your instagram issues, if you still get it slow, let's try use this pl ... walterego2001 Search console prepTime errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 1:38pm   2 Most recent comment from PenciDesign:Hi,Have you fill the data for google structure data on edit Recipe > Prep Time Structured Data Format: ?Please fill it.Best Regards,PenciDesign Nguyen Xuan Giao Ask about theme copyrightClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 10:11am   2 Most recent comment from PenciDesign:Hi,No - You can't. With one regular license you just can use for one website only.If you want to use this theme for more sites - you need to buy more licenses for that site.Example: If you want u ... Nguyen Xuan Giao Support comment areaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 4:39am   2 Most recent comment from PenciDesign:Hi,Please change it via Customize > Quick Text TranslationBest Regards,PenciDesign lukasfabianek Sticky sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 2:25am   2 Most recent comment from PenciDesign:Hi,1/ It will sticky at the bottom when you scroll down and sticky at the top if you scroll up.You can disable it via Customize > General Options > Disable Sticky Sidebar2/ You can go to Appearance > ... sclzboy The theme file corresponding to the pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2019 at 4:15pm   2 Most recent comment from PenciDesign:Hi,Please use English because we don't know other languages..Best Regards,PenciDesign