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Public Tickets

shaanchopra Lifetime Update after Support on ThemforestClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2019 at 10:16am   4 Most recent comment from PenciDesign:Hi,You can check this guide to know how to update the theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign itsjuliejulie installing themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2019 at 9:47am   2 Most recent comment from PenciDesign:Hi,You need to extract download package and use soledad.zip file for your install.Please check more on this guide.Also, you should check documentation for this theme here to know how to config this th ... TinasInreOas h1 in the website title or identityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2019 at 9:42am   4 Most recent comment from PenciDesign:Hi,You can change this text via Dashboard > Settings > General. The alt text from my image I showed for you will auto get from there.Best Regards,PenciDesign duchuy0908 Instagram slider problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 11:07am   3 Most recent comment from PenciDesign:Hi,This issue caused by your instagram account is private. Please change it and try with username again.Best Regards,PenciDesign ana_travelguaplous Palombini Menu barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 8:31am   2 Most recent comment from PenciDesign:Hi,You need to go Appearance > Menus > edit menu item "Blog" and select category "Blog" to display as mega menu.Best Regards,PenciDesign sabdaawal How to insert script in <head> and <body>>Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 2:32am   2 Most recent comment from PenciDesign:Hi,You can insert custom code inside tag via Customize > Logo and Header Options > Add Custom Code Inside TagAnd add custom code inside tag via Customize > Footer Options > Google Analytics CodeBes ... jbeladina Search AppearanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 2:30am   2 Most recent comment from PenciDesign:Hi,You need to wait some days for google can update it It's not update right away.Best Regards,PenciDesign Fjura Underline hyperlink exceptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 3:33pm   3 Most recent comment from Fjura:that seems to worked perfectly, thank you,  you are the best! primeassetsource reduce-space-above-content-sectionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 2:00pm   2 Most recent comment from primeassetsource:Its working, Please close the ticket FionaChilds 503 ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 3:06am   6 Most recent comment from PenciDesign:Hi,You can use window media player to view the video I sent.Also, as I checked, with the connection like that - it can caused 503 error is normal. So, the best solution for you now is requirements you ... herztopf activate page numbersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 8:14pm   3 Most recent comment from herztopf:many thanks!!!!!!!!!! i did it, best regardssandra Patrice Greanville Delete author boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 3:01pm   4 Most recent comment from PenciDesign:Hi,Please make sure you've checked to Customize > Single Post Options > "Hide Author Box" ( NOT "Hide Post Author" )I think you've confused the options.Best Regards,PenciDesign justintravel Sidebar - About Me sectionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 3:03am   2 Most recent comment from PenciDesign:Hi,You can check this guide to know how to get URL of an image and use it for "About Image URL".And if you want to the readers click on your about me image and go to any URL, put the URL on "Add Link ... herztopf page numbers on the blogClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 2:55am   2 Most recent comment from PenciDesign:Replied in this ticket:https://pencidesign.ticksy.com/ticket/1983641Best Regards,PenciDesign monkeyNeil Layout issue - Remove left sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 2:51am   6 Most recent comment from PenciDesign:Hi,Strange, we will check it again on this.Now, please add more this code to Customize > Custom CSS to fixed that issues: @media only screen and (min-width: 961px){ body.single-forum .container.penci ...