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Public Tickets

saragdos Problen with header builderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 11, 2024 at 5:25pm   8 Most recent comment from PenciDesign Supporter:Hi,I am still checking this case and will try to provide an update for you this week.Regards,PenciDesign. DanM76 Please cancel and refundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 11, 2024 at 1:29am   2 Most recent comment from PenciDesign Supporter:Hi,I'll forward your request to my leader. Please wait for a response via email.Regards,PenciDesign. alejandro79 Site breaks while loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2024 at 8:44pm   33 Most recent comment from PenciDesign Supporter:Hi,I've reconfigure your site, here is the latest result: Regards,PenciDesign. Lella header.phpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2024 at 8:27am   2 Most recent comment from PenciDesign Supporter:Hi,You can open this file: wp-content/themes/soledad/header.php Regards,PenciDesign. emregoktepe Title CustomizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 9, 2024 at 1:30am   14 Most recent comment from PenciDesign Supporter:Hi,You should upload the image with 30px x 30px.Regards,PenciDesign. iappareljournal home page top penci slider is blankClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 9, 2024 at 1:24am   2 Most recent comment from PenciDesign Supporter:Hi,Please make sure you've cleared all the site cache, and browser cache, and then check again.Here is the screenshot on my browser:Regards,PenciDesign. georget777 Archive image sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2024 at 4:36pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → General Settings → Custom Border Radius for Featured Images: leave blank this option.Regards,PenciDesign. idjon Headers on the sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2024 at 4:31pm   4 Most recent comment from PenciDesign Supporter:Hi,The issue is that your site is still loading content from the cache, causing the element to malfunction. Please ensure that you have cleared all W3 Total Cache, CDN cache, and browser cache, then c ... Lella Upgrade Soledad versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2024 at 4:30pm   8 Most recent comment from PenciDesign Supporter:Hi,The issue comes with the new version of the Elementor PRO plugin.  We'll address this issue in the future theme update.Regards,PenciDesign. avriezen Featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2024 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... SHAHABODDIN slider problem in RTLClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 5:27pm   8 Most recent comment from SHAHABODDIN:thanks bavnild How did I move the animal planet down a bit?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 4:25pm   8 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the logo image already showing correctly: https://imgur.com/a/onfhRv5Regards,PenciDesign. bavnild Would like to change ALL colors of the type pages where do I do it The light blue dark blue green etcClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 7:54am   5 Most recent comment from PenciDesign Supporter:Hi,Please send me more screenshots, I've checked your site but haven't found this text.Regards,PenciDesign. Mojo Post template 500 errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 1:24am   2 Most recent comment from PenciDesign Supporter:Hi,In response to your question, please read more about this issue by visiting the following link: https://elementor.com/help/500-error/Regards,PenciDesign. emregoktepe PluginsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2024 at 2:39pm   2 Most recent comment from PenciDesign:Hi,Thank you for purchasing our theme.1/ Yeah, you can keep use Litespeed cache plugin to use the caching from them. But, let's disable all the lazyload images, optimize CSS/ Optimize JS, minify ...