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Public Tickets

pacasimiro Images not displying correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 9:54am   5 Most recent comment from pacasimiro:Hi,Thank you so much. You were as efficient and helpful as always :)Kind regards,Paula sacadademae Related postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 3:44am   4 Most recent comment from PenciDesign:Hi,If so, I think you can try use related posts by tags from the theme via Customize > Single Post Options.Best Regards,PenciDesign fawnmi soledad helpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:33pm   3 Most recent comment from PenciDesign:Hi,Please check your information again because I can't login to your site by use that information.Best Regards,PenciDesign Joel Widgets/footer not appearingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 11:04am   3 Most recent comment from Joel:Thank you. IT turns out this was caused by the same problem that was causing our other issue with featured images - I have disabled a plug-in and now it is working. Christianna11 Theme UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:47am   6 Most recent comment from PenciDesign:Hi,Yeah, you can update your site to latest version with one update.Please check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign sacadademae penci recipe and related postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:32am   2 Most recent comment from PenciDesign:Hi,That's related posts from a plugin from you - not come from our theme.If you want to keep for use it, please add more this code to Customize > Custom CSS to hide that related posts appears on your ... Rodrigo Eduardo Assalin Páginas AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 2:40am   4 Most recent comment from PenciDesign:Hi,Yeah, It's correct.Best Regards,PenciDesign Jarek MegaMenu - own order, filter categories, only parentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 6:52pm   5 Most recent comment from Jarek:Ok, it seem to be working.Probably caching was not updating the view. adellh importing two themes and now my website is messed up with overlapping of two themesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:48pm   2 Most recent comment from PenciDesign:Hi,As I checked, our support team was replied you in your another private ticket 15hours ago:https://pencidesign.ticksy.com/ticket/1613722/Have you check it?Best Regards,PenciDesign Rodrigo Eduardo Assalin cookie noticeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:26pm   2 Most recent comment from PenciDesign:Hi,I just checked your site and I see the ajax doesn't work. Please try un-minify javascrip from Autoptimize and try it againIf it still doesn't work. Please send me your admin url and admin account ( ... Empirebridal Author name and date of postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:15pm   2 Most recent comment from PenciDesign:Hi,That's cache issues. Please check again on anonymous browser on your mobile to get correct results.Best Regards,PenciDesign daihlo turn off mega menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:01pm   7 Most recent comment from PenciDesign:Hi,I found the issue.I forgot to tell with you remove this code ( on lines: 78, 114, 260 in header.php file )  before remove the code I sent you.Best Regards,PenciDesign Rodrigo Eduardo Assalin QUESTION ABOUT VISUAL COMPOSERClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 1:00pm   9 Most recent comment from Rodrigo Eduardo Assalin:Its seens to be working fine. This ticket can be closed now.thanks schyseth White Box on Top Post on HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 7:43am   2 Most recent comment from PenciDesign:Hi,Because you're using quote posts format - but you didn't fill your quote to the box - please fill the quote or change it to standard post format.Best Regards,PenciDesign greenleafdiy Help provide me safe guides to update new versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 3:24am   2 Most recent comment from PenciDesign:Hi,You can check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign