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Public Tickets

Charlotte VB How to delete Demo DataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2018 at 11:39am   2 Most recent comment from PenciDesign:Hi,You can go to:- Dashboard > Posts > All Posts > select all posts and move all it to trash. - check this image- Dashboard > Pages > All Pages > and do like above.- Dashboard > Media > delete all ima ... saras-testwelt Color of Featured Category AreaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2018 at 2:11am   2 Most recent comment from PenciDesign:Hi,Please check option for it via Customize > Colors for Homepage & Home Title Box OptionsBest Regards,PenciDesign saras-testwelt The is not working!Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 4:02pm   4 Most recent comment from PenciDesign:Hi, This issue caused by you did enable lazyload images from Jetpack plugin - Let's disable it. This theme has this feature from itself, so you don't need to use this feature. Best Regards, PenciDe ... naomifnb main page problem/can't scroll downClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 3:38pm   6 Most recent comment from PenciDesign:Hi,I just checked your site. This issue caused by you don't have any posts. Let's add at least one posts and it will normal.Best Regards,PenciDesign eva-cebrian hide right sidebar on standar postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 3:36pm   2 Most recent comment from PenciDesign:Hi,Please check option for it via Customize > General Options > un-check on "Enable Sidebar on Single"Best Regards,PenciDesign laure_b Prevent image caption to collapseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:56pm   2 Most recent comment from PenciDesign:Hi,To do that, please add more this code to Customize > Custom CSS: .wp-caption:hover p.wp-caption-text, .post-image:hover .penci-featured-caption { transform: none; -webkit-transform: none; opacity: ... tableno7 Instagram sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:51pm   2 Most recent comment from PenciDesign:Hi, Please check this guide to know how to solved this issue: https://pencidesign.ticksy.com/ticket/1502898/ If it doesn't work, let's send me your admin url and admin account. I will take it a loo ... tableno7 Mobile searchClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:48pm   2 Most recent comment from PenciDesign:Hi,This appears for all iOS devices and if you disable it, you will disable all zoom for your site in tablet & mobileAnd to disable zoom effect for your site on mobile & tablet, please try replace th ... michsummer Logo sizes in themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:46pm   2 Most recent comment from PenciDesign:Hi,You can use logo for both with the size about 300-600px width, the height is flexibleAlso, if your logo display large, you can change Max width for your logo via Customize > Logo and Header Options ... dmh724 Featured CategoryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:45pm   4 Most recent comment from PenciDesign:Hi,Please check option for it via Customize > Logo and Header OptionsBest Regards,PenciDesign tinafeedco Categories with Customized SidebarsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:44pm   2 Most recent comment from PenciDesign:Hi,We will add more this feature in the next update version of Soledad theme, please wait for this.If you looking for create a custom sidebar for your Woocommerce categories page, please use sidebar f ... tinafeedco Menu Dropdown Transition EffectClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2018 at 1:41pm   2 Most recent comment from PenciDesign:Hi,To do that, please add more this code to Customize > Custom CSS: #navigation .menu .sub-menu, #navigation .menu .children, #navigation ul.menu li:hover > ul, #navigation .menu ul li:hover>ul{ tra ... ethel_9 H1 tag and Metadescription for SEOClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 31, 2018 at 5:51pm   8 Most recent comment from ethel_9:Oh I see!  I've just forced index in seach console after changes. I'm sure it will work!Thanks for your help :-) Vmarquardt Mobile ViewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 31, 2018 at 1:40am   3 Most recent comment from PenciDesign:Hi,This issue doesn't related with our theme - It's come from a plugin from you.Here is the link for CSS file caused this issue:http://thesavvycottage.com/wp-content/uploads/fusion-styles/fusion-globa ... SBarker21 Installing A Demo But Keep ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 31, 2018 at 1:36am   13 Most recent comment from PenciDesign:Hi,You need to check here to make the menu display - It's basic for any responsive website.Best Regards,PenciDesign