Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

mattbloom10 Demo Color OptionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 27, 2018 at 3:00am   2 Most recent comment from PenciDesign:Hi,Unfortunately, there is no way to back for default color of the demo you've imported.If you do that, all the other options will back to default also.Best Regards,PenciDesign Nikos Taskos Main Menu SpaceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 27, 2018 at 2:28am   4 Most recent comment from PenciDesign:Hi,Unfortunately, currently this header style doesn't support for center the menu.Best Regards,PenciDesign mhaus93 Overview PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 30, 2018 at 4:19pm   5 Most recent comment from PenciDesign:Hi,We just got 2 star ratings from you. As I can see on the review, you're not happy with the theme features & the theme speed. If so, we can give you refund for it - please create a refund request he ... J.Renee EditingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:40pm   2 Most recent comment from PenciDesign:Hi,1/ You can upload an square image to your site and use that image for About Me Image URL & check to "Make About Image Circle:" to make the image in circle.Check this guide to know how to get image ... alalone Share buttonsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:34pm   5 Most recent comment from alalone:Thanks! Rohan Kumar Featured Box and Sidebar is overlappingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 3:41pm   4 Most recent comment from PenciDesign:Hi,If you want to do that, please config your featured boxes via Customize > Homepage Options > Featured BoxesAfter that, go to edit your front-page > scroll down and on "Display Featured Boxes" > sel ... lotl1017 Disable Structured DataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:36am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.Currently, this theme doesn't supports for disable Structured Data - you should use structured data come from the theme only - because it fit with the theme itself ... decoratarabia my website posts thumbnails been disappearedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:35am   2 Most recent comment from PenciDesign:Hi, All the issues caused by you've enabled lazyload images from Jetpack plugin - let's deactivate it. This theme already supports for lazyload images - so, you don't need to use any lazyload images ... juanramirezc9 WoocommerceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:34am   2 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.You just can go to Plugins > All Plugins > click "Add New" button at the top left > and search "Woocommerce" > and install that plugin.This plugin doesn't required wi ... tableno7 loading timesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:33am   6 Most recent comment from PenciDesign:Hi,I don't know what the hosting you're using - but that's not good when they blocked you from great plugins for improve performance.Ok, you can try with WP Super Cache plugin.https://wordpress.org/pl ... wizardfruit Unidentified PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2018 at 4:01am   2 Most recent comment from PenciDesign:Hi,That's not plugin from our theme - you can remove itBest Regards,PenciDesign alalone Tweeter Widget not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 24, 2018 at 12:48pm   13 Most recent comment from alalone:Okay now it's working, Thanks! PaulmichaelNZ optimising homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 24, 2018 at 9:33am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.Please add more this code to Customize > Custom CSS to fixed it: body.home #header{ margin-bottom: 0; }Best Regards,PenciDesign sharad247 Penci RecipeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 24, 2018 at 7:36am   10 Most recent comment from PenciDesign:Hi,1/ I still can access to your site without any issues. Also, the issues about error 502 come from your server - not from the theme. We have a lot of customers use on shared hosting and it working f ... geijssie penci plugins except for pencil slider not findableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 24, 2018 at 3:07am   2 Most recent comment from PenciDesign:Hi,1/ You can see penci shortcodes here - you also can see recipe shortcodes there.2/ You can check this video tutorial to know how to setup your recipe cart & recipe index.Best Regards,PenciDesign