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Public Tickets

im_chrismartin Customize Screen freezesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 22, 2018 at 8:17am   4 Most recent comment from PenciDesign:Hi, Have you deactivate all plugins and try it again? If it work, let's enable each plugin to check what's plugin caused this issue. If it still doesn't work, let's contact with your hosting provide ... schyseth Popular Posts WidgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 22, 2018 at 8:11am   2 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.1/ The popular posts widget will based on most posts viewed.2/ Of course, the posts viewed count from the theme & google analytics will different a bit.Because google ... Anshul The Theme i purchased with the authorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 4:35pm   2 Most recent comment from PenciDesign:Hi,We've said about this issue on the documentation hereYou need to go to Dashboard > Settings > General > and make your config look like this imageBest Regards,PenciDesign pacasimiro Images not displying correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 9:54am   5 Most recent comment from pacasimiro:Hi,Thank you so much. You were as efficient and helpful as always :)Kind regards,Paula sacadademae Related postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 21, 2018 at 3:44am   4 Most recent comment from PenciDesign:Hi,If so, I think you can try use related posts by tags from the theme via Customize > Single Post Options.Best Regards,PenciDesign fawnmi soledad helpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:33pm   3 Most recent comment from PenciDesign:Hi,Please check your information again because I can't login to your site by use that information.Best Regards,PenciDesign Joel Widgets/footer not appearingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 11:04am   3 Most recent comment from Joel:Thank you. IT turns out this was caused by the same problem that was causing our other issue with featured images - I have disabled a plug-in and now it is working. Christianna11 Theme UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:47am   6 Most recent comment from PenciDesign:Hi,Yeah, you can update your site to latest version with one update.Please check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign sacadademae penci recipe and related postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 3:32am   2 Most recent comment from PenciDesign:Hi,That's related posts from a plugin from you - not come from our theme.If you want to keep for use it, please add more this code to Customize > Custom CSS to hide that related posts appears on your ... Rodrigo Eduardo Assalin Páginas AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2018 at 2:40am   4 Most recent comment from PenciDesign:Hi,Yeah, It's correct.Best Regards,PenciDesign Jarek MegaMenu - own order, filter categories, only parentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 6:52pm   5 Most recent comment from Jarek:Ok, it seem to be working.Probably caching was not updating the view. adellh importing two themes and now my website is messed up with overlapping of two themesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:48pm   2 Most recent comment from PenciDesign:Hi,As I checked, our support team was replied you in your another private ticket 15hours ago:https://pencidesign.ticksy.com/ticket/1613722/Have you check it?Best Regards,PenciDesign Rodrigo Eduardo Assalin cookie noticeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:26pm   2 Most recent comment from PenciDesign:Hi,I just checked your site and I see the ajax doesn't work. Please try un-minify javascrip from Autoptimize and try it againIf it still doesn't work. Please send me your admin url and admin account ( ... Empirebridal Author name and date of postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:15pm   2 Most recent comment from PenciDesign:Hi,That's cache issues. Please check again on anonymous browser on your mobile to get correct results.Best Regards,PenciDesign daihlo turn off mega menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:01pm   7 Most recent comment from PenciDesign:Hi,I found the issue.I forgot to tell with you remove this code ( on lines: 78, 114, 260 in header.php file )  before remove the code I sent you.Best Regards,PenciDesign