Public Tickets
xadriaticax
PHP versionClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated 3 weeks ago
3
Most recent comment from xadriaticax:Thank you! :)
Joakim
Penci slider settingsClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated October 14, 2025 at 6:19am
2
Most recent comment from Joakim:hi, you can close this ticket.
gerencia110
reembolso de dineroClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated August 7, 2025 at 1:34am
4
Most recent comment from PenciDesign Supporter:Hi,
Please wait for a reply from my leader and the Envato staff via email. Kindly understand that I’m only a technical support representative and cannot make any decisions regarding your request.
Re ...
ZMA_SISQO
Consent API SupportClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 13, 2025 at 1:41am
2
Most recent comment from PenciDesign Supporter:Hi,
All PenNews-related plugins are coded following WordPress coding standards. So, if you want to add the Consent API, you just need to install one of the consent plugins listed here:https://wordpres ...
ISOLE-GRECHE
Penci Fancy HeadingClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 10, 2025 at 12:17am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Additional CSS then add the following custom CSS code:
.penci-fancy-heading-inner {
text-align: justify;
}
Regards,PenciDesign.
ISOLE-GRECHE
Separatore right marginClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 10, 2025 at 12:15am
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you should add padding values instead of margin.
Regards,PenciDesign.
ISOLE-GRECHE
Featured Slider SettingClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 7, 2025 at 2:32pm
8
Most recent comment from PenciDesign Supporter:Hi,
I just checked your site, and the colors for the featured slider settings are displaying correctly. Here is the screenshot.
Please clear your browser cache and check again.
Regards,PenciDesign.
tahsinakin
frontend editor errorClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 2, 2025 at 2:28am
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of PenNews only supports back-end editing, so you won't be able to build layouts using the front-end editor.
Regards,PenciDesign.
ISOLE-GRECHE
WPBakery Page Builder 8.5Closed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 30, 2025 at 1:24pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please delete the current version, then re-install it by going to Appearance → Install Plugins.
Regards,PenciDesign.
priyam_logixplus
Pagination is not showing - All Post PageClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 17, 2025 at 1:22am
10
Most recent comment from PenciDesign Supporter:Hi,
As I mentioned in my previous reply, this issue is related to your server configuration and caching system. Sometimes, the back-end displays cached data, which can prevent the pagination from show ...
beckymontpetit
Critical Error Opening CustomizeClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 9, 2025 at 12:44am
4
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site and found two reasons why it's showing a critical error:
One of the installed plugins has added Customizer settings that require high resources, which WordPress i ...
priyam_logixplus
Low quality images are showing on featured sliderClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated March 31, 2025 at 4:19pm
6
Most recent comment from PenciDesign Supporter:Hi @Begum,
Please create a new ticket with your admin account, and I'll log in to help you configure it.
Regards,PenciDesign.
ISOLE-GRECHE
Category title and text sizeClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated January 29, 2025 at 4:01am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Additional CSS then add the following custom CSS code:
.penci-archive__content .penci-page-title {
font-size: 32px;
line-height: 1.2;
padding-top: 5 ...
Kaprizo com
Last Update 11 September 2024Closed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated December 21, 2024 at 9:21am
3
Most recent comment from Kaprizo com:Ok. Thank you!
rogerio ferreira
pencil blocks are not activeClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated December 17, 2024 at 10:34am
2
Most recent comment from PenciDesign Supporter:Hi,
The problem may be caused by a conflict between one of your installed plugins and the Gutenberg editor mode.
To troubleshoot this, please disable all plugins (except for those that come with the P ...