Public Tickets
halfwayhandy
installing child themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 6:03pm
5
Most recent comment from halfwayhandy:oh yay! thank you! that fixed it! and I learned something! thanks!
MarekKrzeminski
Speed/Load optimizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 3:14pm
10
Most recent comment from PenciDesign Supporter:Hi,There is nothing secret, please read the document detail carefully here: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.
leoyipenvato
paragraphs cannot vertical align middleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 1:00pm
3
Most recent comment from leoyipenvato:it works perfectly, thank you so much.
leoyipenvato
navigation widget in footer builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 8:42am
4
Most recent comment from leoyipenvato:it works, thank you.
wedchat
show video as galleryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 6:01am
13
Most recent comment from PenciDesign Supporter:Hi,No. You should overwrite it on the parent theme.Regards,PenciDesign.
halfwayhandy
installing child themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 5:57am
4
Most recent comment from PenciDesign Supporter:Hi,I've replied to your other ticket.Please check.Regards,PenciDesign.
leoyipenvato
disable left and right blank space on screenClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2022 at 3:22am
9
Most recent comment from leoyipenvato:Thank you for your effort, you may close the conversation.
Steen010
my theme is blockedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 9, 2022 at 3:36pm
10
Most recent comment from PenciDesign Supporter:Hi @tanvi_vir,Please create a new private ticket with your login information, I'll check & help you activate it.Regards,PenciDesign.
censinger
Penci SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 9, 2022 at 4:36am
2
Most recent comment from PenciDesign Supporter:Hi,Please send me a screenshot of this issue. I'll check and try to help you fix it.Regards,PenciDesign.
Paxos Magazine
UpBarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 9, 2022 at 4:32am
2
Most recent comment from PenciDesign Supporter:Hi,This button working properly on my device. Please clear the mobile browser cache then check again.Regards,PenciDesign.
afoukis
Set specific number of wordsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2022 at 7:15pm
10
Most recent comment from PenciDesign Supporter:Hi,1. Please view the screenshot, the tab Style locate on the Elementor element settings:2. In case you want to disable all the uppercase of the submit buttons, please go to Appearance → Customize � ...
RudyMore
Video controls inactiveClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2022 at 5:44pm
10
Most recent comment from PenciDesign Supporter:Hi,Yes. We'll add more customized options for the single post in the future theme update.Regards,PenciDesign.
chaudron
Banner in header won't updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 9, 2022 at 3:12pm
9
Most recent comment from chaudron:Fixed after changing the security setting - thanks for your great support
Rebbi
Number of blog posts displayedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2022 at 1:51pm
4
Most recent comment from PenciDesign Supporter:Hi,If you want to manually select the post display in the featured slider, please consider building your homepage with the Elementor Page Builder plugin by following the video tutorial here:Regards,Pe ...
maverick728 singh
add my own block quote style to the themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2022 at 8:01am
7
Most recent comment from PenciDesign Supporter:Hi,You've added the blockquote in the wrong HTML format, so it can't display as you've defined.Please move the blockquote code outside of the pre tag then check again.Regards,PenciDesig ...