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Public Tickets

Julio César Torres G. Informe sobre móduloClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 8, 2020 at 3:50am   2 Most recent comment from PenciDesign:Hi,It's element "Penci Featured Category" from Elementor.Best Regards,PenciDesign Julio César Torres G. videos ilegiblesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 8, 2020 at 3:50am   2 Most recent comment from PenciDesign:Hi,If you see the video is blurry - click to this button to change the video quality: http://prntscr.com/tdsrr8 Also, in next times, please use English only to post your questions - sorry because we ... Sambacca Font in recipe cardClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 8, 2020 at 3:34am   7 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to do that: .wrapper-penci-recipe p, .wrapper-penci-recipe span, .wrapper-penci-recipe ul, .wrapper-penci-recipe ul li, .wrapper-penci-recipe ... northcountynews Default thumnailClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 8, 2020 at 1:05am   4 Most recent comment from Penci Design:Hi,Please go to PenNews/images/no-image.jpg file as screenshot https://prnt.sc/tdqx9aif you want change image default, please change the imageBest Regards,PenciDesign AngeloBarraco layersliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 7, 2020 at 3:16am   2 Most recent comment from PenciDesign:Hi,We've said about this issue in the documentation for Soledad theme here - please take it a look.Best Regards,PenciDesign StIIvII Header NavigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2020 at 8:03am   2 Most recent comment from PenciDesign:Hi,Please remove menu item "Trailer" hereAfter that, go to Posts > Categories > edit category "Trailer" > on "Parent Category" > select category "Entertaiment"Make sure your category "Trailer" has at ... ayamelliott Mobile Logo HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2020 at 8:00am   6 Most recent comment from PenciDesign:Hi @arnize,Please createa a new ticket and our support team will check it help you. Please don't put reply to tickets of other people because their will get notice email from your reply.Best Rega ... keipidesu Post Meta Data Section (change format)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2020 at 2:54am   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support this feature. To do that, you need to edit multiple files inside this theme and it take much time to do.. And we don't provide support ... juliannamcdowell Instagram Footer Widget IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2020 at 7:58pm   3 Most recent comment from juliannamcdowell:Looks like that worked - thank you for your help! :) nyehouse Coming Soon PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2020 at 4:25pm   2 Most recent comment from PenciDesign:Hi,We don't provide comming soon page because it's not needed. You can pick any comming soon plugin and use it until your website live and you can remove itYou can try with this plugin:https ... chafolks Remove About US from the home pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2020 at 4:02pm   3 Most recent comment from chafolks:Thank you, sorry I didn't know that the right click of the mouse gives delete option. Problem resolved. r7nam Hello How do I solve this problem Beauty Blog 3Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2020 at 3:43pm   9 Most recent comment from r7nam:All problems have been solved. Thank you, you are the bestThank you very much, goodbye everythinghealthy Updating the theme to the latest version; instagram feed not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2020 at 3:26pm   2 Most recent comment from PenciDesign:Hi,1/ About updates:  We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company - not from us ) and it seems the updates flatform f ... tanyoch "Import demo data" is missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2020 at 2:56pm   2 Most recent comment from PenciDesign:Hi,This issue caused by you didn't activate plugins - please click here to activate plugins - check this image: http://prntscr.com/tbrcs8Let's activate plugins you need for use and make sur ... garywong1230 Search BoxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2020 at 2:51pm   4 Most recent comment from PenciDesign:Hi,You can go to Customize > Social Media Options > and fill your social media URL there and let blank any social media icon you want to hide.Best Regards,PenciDesign