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Public Tickets

veronikabrantova Upload PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 1:07pm   2 Most recent comment from PenciDesign:Hi,You can find the plugins come from the theme via Appearance > Install Plugins > install & activate plugins you want to use.Also, to create a new post, you just need go to Posts > Add New > and add ... gokaycinar Wrong ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 12:51pm   2 Most recent comment from PenciDesign:Hi,No - you don't need to re-install the theme.Please import the demo you want to use for your site by do following this video tutorialBest Regards,PenciDesign dirkmuel Remove Category on homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 10:29am   3 Most recent comment from dirkmuel:Thanks, it works. Ajka_M GalleryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 8:59am   13 Most recent comment from PenciDesign:Hi @cothom,Please create a new ticket and our support team will check it help you.Don't put reply to tickets of another people because they will get notice email about your reply.Best Regards,Pen ... odiasemartin How do i buy more licenseClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 24, 2020 at 7:44am   2 Most recent comment from Penci Design:Hi,Please go to go to  themeforest and buy new licenseBest Regards,PenciDesign thantai40 List grid for desktop screen and small list grid for mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 3:25am   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support this feature. We will consider to add more this feature in the future updates.Best Regards,PenciDesign markWP Display options!Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 3:16am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.You can check guide here to know how to do that:http://soledad.pencidesign.com/soledad-document/#footer_instagramBest Regards,PenciDesign grace How To Properly Install Child ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2020 at 3:11am   6 Most recent comment from PenciDesign:Hi @odiasemartin,If you want to override the files inside the theme - you should use child theme.If you don't need to edit/modify any file inside the theme - no need to use child theme.Best Regar ... thantai40 Most Read and Recent Post Widget on sidebar of single postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 12:51pm   3 Most recent comment from PenciDesign:Hi,@thantai40: Unfortunately, currently this theme doesn't support for this feature. We will consider to add more this feature in the future updates.@Prince: please create a new ticket and our su ... Originsedu How can I delete the popular videos part from the homepage ?​Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 12:50pm   2 Most recent comment from PenciDesign:Hi,Please go to Appearance > Widgets > on "Sidebar Hamburger Widgets Below Menu" > remove widget "Soledad Popular Posts" there.Best Regards,PenciDesign GenesisBlockHK Cannot Update ThemeClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 23, 2020 at 8:49am   3 Most recent comment from GenesisBlockHK:That did the trick. Thank you!  kaushik612 Featured images not displayed on Homepage postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:30am   2 Most recent comment from PenciDesign:Hi,1/ Please go to Customize > Featured Slider Options > and make sure you've checked to "Enable Featured Slider"2/ Please go to Appearance > Widgets > drag & drop widget "Soledad Recent Posts" t ... tshatton Website ColorsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:27am   2 Most recent comment from PenciDesign:Hi,I can see your colors loads correctly on your site - there is no anything wrong - I've tried to load your sites a few times: http://prntscr.com/rkx0yeBest Regards,PenciDesign saberulhoque reduce soledad theme widthClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:15am   6 Most recent comment from PenciDesign:Hi,If you don't use Elementor to config your homepage, you can add more this code to Customize > Custom CSS to change it: @media only screen and (min-width: 1170px){ .penci-single-style-10 .penci ... m28006 Excerpt missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:02am   2 Most recent comment from PenciDesign:Hi,Because WordPress will be remove all the shortcodes inside the excerpt - and WPBakery use shortcodes to build the content.When you use WPBakery for edit your posts content - you need to add your cu ...