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Public Tickets

roxanasidoreac Mega Menu option missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 3:07pm   2 Most recent comment from PenciDesign:Hi,I didn't see any screenshot. But I can understand your issues.It seems this issue caused by a plugin from you. Please deactivate all plugins ( excerpt plugins come from the theme ) and check i ... onlinebiznisz Facebook box probem in sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 2:49pm   2 Most recent comment from PenciDesign:Hi,I can see it working fine: http://prntscr.com/rcledhBest Regards,PenciDesign yourfavoritedays Remove a headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 2:48pm   2 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to do that: body.category .archive-box{ display: none; }Best Regards,PenciDesign Kristellnl Font and fontsize Soledad Simple Blog designClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 2:35pm   2 Most recent comment from PenciDesign:Hi,We're using font for heading titles is Montserrat with font-weight is 500And font for body text is Open SansYou can change it via Customize > General Options > "Font for Heading Title" and "Fo ... FWD2016 Slider Revolution Plugin (v6.2.1) prevents scrolling of web pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 27, 2020 at 4:05am   10 Most recent comment from FWD2016:You can close this ticket - it is resolved.Thanks Padresfelices Optimization Plugins = crash?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:39am   7 Most recent comment from Padresfelices:Great thanks! Padresfelices Even Design for Home PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:38am   3 Most recent comment from Padresfelices:Ah that's a shame, I dislike uneven designs. I can now see why your demo is perfectly even, you guys use the same posts description:Lommodo ligula eget dolor. Aenean massa. Cum sociis que penati ... sam_opp Sticky side bar adsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:02am   2 Most recent comment from PenciDesign:Hi,You can drag & drop widget "Custom HTML" to your sidebar and paste your ads code there to get your ads display on the sidebar.Best Regards,PenciDesign mkozlowski72 Update failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 1:56am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... joyfullygrowing theme update failClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 1:56am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... mjobran amp linksClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 6, 2020 at 12:22am   5 Most recent comment from Penci Design:Hi, Please send me:  - Your admin url  - Your admin account ( username and password )  - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.  In a private ... serena482742 How can i hide "the latest" on Homepage?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:49pm   2 Most recent comment from PenciDesign:Hi,You can do that by go to Customize > Homepage Options > on the "Heading Latest Posts for Homepage" > let it blank.Best Regards,PenciDesign tim-nieuwpoort Video on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:48pm   8 Most recent comment from PenciDesign:Hi,The youtube API key doesn't related with this issue.The youtube API key just uses for element "Soledad Videos Playlist" from Elementor or WPBakery Page Builder and widget "Soledad Videos Playl ... ineke_vg perfume business not availableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:39pm   2 Most recent comment from PenciDesign:Hi,Please make sure you're using latest version of plugin "Soledad Demo Importer" to get it.To do that, please go to Plugins > All Plugins > deactivate & delete plugin "Soledad Demo Importer".Aft ... KaribOpak Featured Video Background not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 8:12am   12 Most recent comment from PenciDesign:Hi @leannerenee89,Please create a new ticket and we will take it a look on this help you.Don't put reply to tickets of another people because they will notice email about your reply.Best Regards, ...