Public Tickets
vale_84
Problema backend WordpressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 20, 2019 at 10:02am
11
Most recent comment from vale_84:I didn't! Thanks!
sprysparrow
Exclude Category From Featured SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 20, 2019 at 4:07am
4
Most recent comment from PenciDesign:Thank you for your great words - we're really happy with the feedback from you.If you love our theme, don't forget take some time give us a 5star rating on https://themeforest.net/downloads ...
Cabkaye
ADSClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated March 20, 2019 at 2:20am
2
Most recent comment from Penci Design:Hi,Sorry, currently we don't have video tutorial for add management.But, it is easy. You can copy the code from google adsense and put it to anywhere you want the ads display, here is all ad ...
sprysparrow
Widget Heading like Flower & Blog themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 7:18pm
3
Most recent comment from sprysparrow:You were right! I simply needed to change the color to make it visible.Thanks so much for your excellent and awesome support! I'm soooooo glad I chose Penci for my template.Deborah
jeevjun
Penci Videos playlist stopped workingClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated March 20, 2019 at 7:47am
7
Most recent comment from Penci Design:Hi,
Please update theme and go to Customize > General Options > YouTube API Key and enter an api key
Please go to https://developers.google.com/youtube/v3/getting-started?hl=en and check this g ...
miki31-7
HTTPS issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 12:46pm
5
Most recent comment from miki31-7:Problem solved, thank you
Nguyen Xuan Giao
I have bought your themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:52am
2
Most recent comment from PenciDesign:Hi,I don't understand your question, can you tell me more about this?Best Regards,PenciDesign
Nguyen Xuan Giao
How to optimize google speed?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:33am
2
Most recent comment from PenciDesign:Hi,First, I need to say your site has great speed. When I access to your site via anonymous browser, I can get your site within 2s. That's great speed for any website.About the speed issues, yeah ...
narrta
Header serach bug - SoledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:12am
9
Most recent comment from PenciDesign:Hi,Thank you for purchased PenNews and loving it.Please create a new ticket for PenNews theme and our developers will have a look on this help you.Best Regards,PenciDesign
miki31-7
Conflict with YoastClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:02am
2
Most recent comment from PenciDesign:Hi,Seem you're using outdated version from Yoast SEO plugin - let's update it to latest versionBest Regards,PenciDesign
coptup4ik
How to make feature slider drag-able with mouse on desktopsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 2:59am
2
Most recent comment from PenciDesign:Hi,Please do following this image to do that.After that, clearly all the cache and check it again.Best Regards,PenciDesign
miss_ameba
Font line heightClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 2:50am
2
Most recent comment from PenciDesign:Hi,1/ Please make your site live and show me your site URL and where do you want to change line height on the titles, I've take it a look on this help you.2/ What's the font you want to chan ...
lukasfabianek
Slow loading with Instagram Slider in footerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 2:47am
5
Most recent comment from PenciDesign:Hi,When I go back to your site, I got this message: http://prntscr.com/mzrtsnHave you doing something on your site now?With your instagram issues, if you still get it slow, let's try use this pl ...
rnbjunk
404 not working normallyClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated March 18, 2019 at 2:41pm
8
Most recent comment from rnbjunk:We resolved the case thanks to Cloudflare SupportIt was a problem with integration of PWA on the site.Thanks for help. I'll open a ticket for few more question about other issues.
walterego2001
Search console prepTime errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2019 at 1:38pm
2
Most recent comment from PenciDesign:Hi,Have you fill the data for google structure data on edit Recipe > Prep Time Structured Data Format: ?Please fill it.Best Regards,PenciDesign