Public Tickets
itsjuliejulie
installing themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2019 at 9:47am
2
Most recent comment from PenciDesign:Hi,You need to extract download package and use soledad.zip file for your install.Please check more on this guide.Also, you should check documentation for this theme here to know how to config this th ...
TinasInreOas
h1 in the website title or identityClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2019 at 9:42am
4
Most recent comment from PenciDesign:Hi,You can change this text via Dashboard > Settings > General. The alt text from my image I showed for you will auto get from there.Best Regards,PenciDesign
adatfalo
AdBlocker blocking the Featured SliderClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 25, 2019 at 2:57pm
4
Most recent comment from Penci Design:Hi,Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.If you find anything ...
Manuel Podetti
Single PostClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 25, 2019 at 1:57pm
2
Most recent comment from Penci Design:Hi,Please go to Dashboad > Appearance > Wdigets then add "Mailchimp Sign-Up Form" widget to "Footer Signup Form" sidebar as screenshot http://prntscr.com/ngrknvBest Regards,PenciDesign
duchuy0908
Instagram slider problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2019 at 11:07am
3
Most recent comment from PenciDesign:Hi,This issue caused by your instagram account is private. Please change it and try with username again.Best Regards,PenciDesign
rnbjunk
Problem with site since 1 weekClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 25, 2019 at 9:16am
3
Most recent comment from rnbjunk:We resolved the problem Thanks for help
ana_travelguaplous Palombini
Menu barClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2019 at 8:31am
2
Most recent comment from PenciDesign:Hi,You need to go Appearance > Menus > edit menu item "Blog" and select category "Blog" to display as mega menu.Best Regards,PenciDesign
sabdaawal
How to insert script in <head> and <body>>Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2019 at 2:32am
2
Most recent comment from PenciDesign:Hi,You can insert custom code inside tag via Customize > Logo and Header Options > Add Custom Code Inside TagAnd add custom code inside tag via Customize > Footer Options > Google Analytics CodeBes ...
jbeladina
Search AppearanceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2019 at 2:30am
2
Most recent comment from PenciDesign:Hi,You need to wait some days for google can update it It's not update right away.Best Regards,PenciDesign
Fjura
Underline hyperlink exceptionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 24, 2019 at 3:33pm
3
Most recent comment from Fjura:that seems to worked perfectly, thank you, you are the best!
gostorecc
Demo import is not workingClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 24, 2019 at 2:34pm
9
Most recent comment from Penci Design:Hi,Please go to PenNews theme/template-parts/single/style-1.php fine on line is 84.then add custom code you want as screenshot http://prntscr.com/ngaqhpBest Regards,PenciDesign
primeassetsource
reduce-space-above-content-sectionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 24, 2019 at 2:00pm
2
Most recent comment from primeassetsource:Its working, Please close the ticket
FionaChilds
503 ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 24, 2019 at 3:06am
6
Most recent comment from PenciDesign:Hi,You can use window media player to view the video I sent.Also, as I checked, with the connection like that - it can caused 503 error is normal. So, the best solution for you now is requirements you ...
herztopf
activate page numbersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 23, 2019 at 8:14pm
3
Most recent comment from herztopf:many thanks!!!!!!!!!! i did it, best regardssandra
Cabkaye
Add Manager IssueClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 23, 2019 at 3:40pm
2
Most recent comment from Penci Design:Hi,I checked on your site. It seems that you use AdSense ads appearing in random positions (Auto Ads) http://prntscr.com/nfubmwPlease check this guide to know About Auto ads.Please disable Auto ...