Public Tickets
miki31-7
HTTPS issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 12:46pm
5
Most recent comment from miki31-7:Problem solved, thank you
Nguyen Xuan Giao
I have bought your themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:52am
2
Most recent comment from PenciDesign:Hi,I don't understand your question, can you tell me more about this?Best Regards,PenciDesign
Nguyen Xuan Giao
How to optimize google speed?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:33am
2
Most recent comment from PenciDesign:Hi,First, I need to say your site has great speed. When I access to your site via anonymous browser, I can get your site within 2s. That's great speed for any website.About the speed issues, yeah ...
narrta
Header serach bug - SoledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:12am
9
Most recent comment from PenciDesign:Hi,Thank you for purchased PenNews and loving it.Please create a new ticket for PenNews theme and our developers will have a look on this help you.Best Regards,PenciDesign
miki31-7
Conflict with YoastClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 3:02am
2
Most recent comment from PenciDesign:Hi,Seem you're using outdated version from Yoast SEO plugin - let's update it to latest versionBest Regards,PenciDesign
coptup4ik
How to make feature slider drag-able with mouse on desktopsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 2:59am
2
Most recent comment from PenciDesign:Hi,Please do following this image to do that.After that, clearly all the cache and check it again.Best Regards,PenciDesign
miss_ameba
Font line heightClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 2:50am
2
Most recent comment from PenciDesign:Hi,1/ Please make your site live and show me your site URL and where do you want to change line height on the titles, I've take it a look on this help you.2/ What's the font you want to chan ...
lukasfabianek
Slow loading with Instagram Slider in footerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2019 at 2:47am
5
Most recent comment from PenciDesign:Hi,When I go back to your site, I got this message: http://prntscr.com/mzrtsnHave you doing something on your site now?With your instagram issues, if you still get it slow, let's try use this pl ...
rnbjunk
404 not working normallyClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated March 18, 2019 at 2:41pm
8
Most recent comment from rnbjunk:We resolved the case thanks to Cloudflare SupportIt was a problem with integration of PWA on the site.Thanks for help. I'll open a ticket for few more question about other issues.
walterego2001
Search console prepTime errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2019 at 1:38pm
2
Most recent comment from PenciDesign:Hi,Have you fill the data for google structure data on edit Recipe > Prep Time Structured Data Format: ?Please fill it.Best Regards,PenciDesign
Nguyen Xuan Giao
Ask about theme copyrightClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2019 at 10:11am
2
Most recent comment from PenciDesign:Hi,No - You can't. With one regular license you just can use for one website only.If you want to use this theme for more sites - you need to buy more licenses for that site.Example: If you want u ...
Nguyen Xuan Giao
Support comment areaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2019 at 4:39am
2
Most recent comment from PenciDesign:Hi,Please change it via Customize > Quick Text TranslationBest Regards,PenciDesign
lukasfabianek
Sticky sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2019 at 2:25am
2
Most recent comment from PenciDesign:Hi,1/ It will sticky at the bottom when you scroll down and sticky at the top if you scroll up.You can disable it via Customize > General Options > Disable Sticky Sidebar2/ You can go to Appearance > ...
sclzboy
The theme file corresponding to the pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 17, 2019 at 4:15pm
2
Most recent comment from PenciDesign:Hi,Please use English because we don't know other languages..Best Regards,PenciDesign
yra3000
Instagram Social LinkClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated March 17, 2019 at 2:28pm
6
Most recent comment from Penci Design:Hi,
I checked your facebook access tokens on developers facebook.
It seems that your access tokens error as screenshot http://prntscr.com/mz2590,http://prntscr.com/mz25diPlease check aga ...