Public Tickets
Pavan
hero article on category pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 15, 2023 at 11:02am
18
Most recent comment from PenciDesign Supporter:Hi,I checked one of the links listed in the screenshot you sent but didn't find any validation-related issues. You should click the 'Start New Validation' button and then wait for Googl ...
saimoz
resetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 15, 2023 at 7:49am
2
Most recent comment from PenciDesign Supporter:Hi,
I have revoked this license. Please register it on the new domain.
In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ...
dhaniksahni
Need to upgrade my site from free to licensed versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 15, 2023 at 5:58am
4
Most recent comment from PenciDesign Supporter:Hi,The Soledad theme update process doesn't impact the site data, but it's advisable to create a backup of your site before proceeding with the update.Regards,PenciDesign.
Ana
ERROR GALLERY SLIDERClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 14, 2023 at 7:08am
5
Most recent comment from Ana:¡Gracias!
ramangupta60
Google Mobile Page Speed failingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 14, 2023 at 5:01am
2
Most recent comment from PenciDesign Supporter:Hi,Please follow our pagespeed optimization guide by following this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.
SHAHABODDIN
source itemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 13, 2023 at 4:47pm
10
Most recent comment from SHAHABODDIN:thanks a lot
Flavio
Non-functionalClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 13, 2023 at 3:59pm
7
Most recent comment from PenciDesign Supporter:Hi,I've checked your site again, and all the images show immediately without any delay.Please check again on the new browser or incognito mode.Regards,PenciDesign.
kondason
i probeble doing something wrong but whenClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 13, 2023 at 11:54am
5
Most recent comment from kondason:Thanks, great!
joshgreat
ouble-click links or buttons for it to workClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 13, 2023 at 4:23am
4
Most recent comment from joshgreat:HiI think I found the reason. I closed "delay javascript execution" on WP Rocket, it can work.
Thank you a lot for helping me.
laugher
CLSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 13, 2023 at 3:46am
10
Most recent comment from PenciDesign Supporter:Hi,Here is the result on the mobile:Regards,PenciDesign.
crnorthr
Instagram widgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 12, 2023 at 4:38am
9
Most recent comment from crnorthr:It worked. Thank you!
David Gould Gould
odd error messagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 11, 2023 at 7:16pm
5
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
Morgane Charlier
Excerpt in homepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 11, 2023 at 2:13pm
2
Most recent comment from PenciDesign Supporter:Hi,1. Unfortunately, you can't modify the excerpt content on the homepage,2. Please send me the names of the multilanguages you've installed.Regards,PenciDesign.
Çetin Karahan
Blog Featured Image Panel Does not AppearClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 11, 2023 at 1:30pm
3
Most recent comment from aovajp:I'm also looking for a solution. Fortunately, I saw this reply. I found that the "yellow pencil" plug-in can cause this error.
vinkbhat
Background image not showing in mobile viewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 11, 2023 at 6:42am
2
Most recent comment from PenciDesign Supporter:Hi,The background image already showing on your device but it will auto resize on the mobile devices, please follow the document at this link to understand how to customize it: https://element.how/el ...