Public Tickets
Yekta Habibi
import demo incorrectlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2023 at 4:20pm
36
Most recent comment from PenciDesign Supporter:Hi,About this issue, please try to sign in to your Envato account and then check again.Regards,PenciDesign.
curiouscyn
can't updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2023 at 3:52pm
6
Most recent comment from curiouscyn:Thank you so much! I'm updated and up and running!Cynthia
Alex
Theme settingsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2023 at 4:50pm
2
Most recent comment from PenciDesign Supporter:Hi,1. You can enable the dark mode by going to Appearance → Customize → General → Dark Mode: Turn on the "Enable Dark Mode Switcher" option,2. About the theme font size, you can customize it by ...
tanin
custom footerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2023 at 4:19pm
2
Most recent comment from PenciDesign Supporter:Hi,Do you install any template builder plugins? The current footer on your site was overwritten by one of the installed plugins, so all the settings you've config on the customizer can't app ...
worldsitepartners
security pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2023 at 3:48pm
2
Most recent comment from PenciDesign Supporter:Hi,If you're running your website under the shared hosting, you should install one of these security plugins:- Sucuri Security- Wordfence SecurityRegards,PenciDesign.
imax555
website optimizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2023 at 4:10pm
6
Most recent comment from PenciDesign Supporter:Hi,I can't be logged in to your site because it shows the 403 Forbidden error.Regards,PenciDesign.
[email protected]
CodeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2023 at 2:42pm
3
Most recent comment from [email protected]:Ok thx very much
linhoday
Search iconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2023 at 1:53pm
5
Most recent comment from PenciDesign Supporter:Hi,No. You need to do it one time only.Regards,PenciDesign.
Kunal
Invalid purchase code. Please check it again.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2023 at 1:00pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Edward Biamonte
missing social media buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2023 at 3:20am
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support adding custom social media URLs and codes to the current list.Regards,PenciDesign.
Amrrit Achipallya
How to make topbar sticky?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2023 at 1:42am
16
Most recent comment from PenciDesign Supporter:Hi,Please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you customize it.Regards,PenciDesign.
Marina747
Overlapped content on pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 24, 2023 at 8:08pm
2
Most recent comment from PenciDesign Supporter:Hi,This is a small issue of the font size changer features.Please go to Appearance → Customize → Single Posts → General → turn off the "Enable Font Sizes Changer" option then waiting for the n ...
wpsovac
Search button sybolClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 24, 2023 at 11:16am
3
Most recent comment from wpsovac:Hi,many thanks for fast reply. It seems it was just needed to clean the cache. Could it happen? It works all fine now :) I think will wait to the next update so if there was something will overwrite ...
tim-nieuwpoort
Image filters mediaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 24, 2023 at 10:13am
18
Most recent comment from PenciDesign Supporter:Hi,No. This plugin doesn't add the image filter features.Regards,PenciDesign.
Amrrit Achipallya
Spacer Module Not Effectively DisplayingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 24, 2023 at 6:46am
7
Most recent comment from Amrrit Achipallya:thank you