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Public Tickets

grupolobe Images not foundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 22, 2023 at 6:32pm   4 Most recent comment from grupolobe:Thank you. It is ok now.Regards, Baha SOME IMPORTANT ISSUESClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 22, 2023 at 5:52pm   25 Most recent comment from PenciDesign Supporter:Hi,You can request a refund by following this link: https://themeforest.net/refund_requests/newMy leader will check and respond via email.Regards,PenciDesign. laugher Container widthClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 22, 2023 at 5:46pm   4 Most recent comment from PenciDesign Supporter:Hi,The CSS code you've sent is working properly and related to the responsive mode.What's wrong on your site?Regards,PenciDesign. PaxosMagazine Text To SpeeckClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 22, 2023 at 8:41am   23 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, there is no way to import the custom voices to the Google Text To Speech API.Regards,PenciDesign. lake_house Image to upload for editorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 22, 2023 at 4:44am   2 Most recent comment from PenciDesign Supporter:Hi, 1. You cannot display the featured image on the page you have built using the Elementor Full Width template. 2. Please edit the homepage using the Elementor Page Builder. Insert the Image element ... silaspaul websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 22, 2023 at 1:36am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Install Plugins: install the Penci Front-end Submission then follow the document at this link:  https://soledad.pencidesign.net/soledad-document/#frontend-submissionRegar ... uneven_year943 Cookie pop upClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 21, 2023 at 6:58am   8 Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found any cookies notice banner:Regards,PenciDesign. Krystian Problem with black slider "Pencil Gallery Image"Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 21, 2023 at 1:28am   24 Most recent comment from PenciDesign Supporter:Hi,At this time, please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Sizes Changer" option.We'll fix this issue in the next theme update (maybe release t ... Boogiman1 table of contents active linkClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2023 at 3:22pm   2 Most recent comment from PenciDesign Supporter:Hi,Please send me your post URL.Regards,PenciDesign. PkaSlaTv Social Media Sharing iConsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2023 at 2:17am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Colors → Social Color: change the color at this option.Regards,PenciDesign. Jan Back to the top buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2023 at 8:58am   3 Most recent comment from Jan:Got it, thank you.You can close the ticket.Jan PkaSlaTv Desktop - Home page isn't loading properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2023 at 8:07am   4 Most recent comment from PenciDesign Supporter:Hi,If you want the popup image to show faster, please consider uploading the image file type (JPG,PNG,GIF,JPEG) instead of the SVG format.Regards,PenciDesign. Lukasz Ropczynski Drag to Focus CropClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2023 at 1:37am   8 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Media → Library: select the photo you want to set the focus on this page.Regards,PenciDesign. PaxosMagazine Api Key immagineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 17, 2023 at 10:37am   2 Most recent comment from PenciDesign Supporter:Hi,This is an issue with the OpenAI image engine, you can find the solution at their forum by visiting this link: https://community.openai.com/t/dall-e-2-api-issue-billing-hard-limit-has-been-reached/ ... Marina747 Amazon Secret keyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 17, 2023 at 10:34am   2 Most recent comment from PenciDesign Supporter:Hi,The Soledad theme doesn't include any feature that needs the Amazon Secret key, so you should check it in all the plugins you've installed.Regards,PenciDesign.