Public Tickets
AnneBivans
Blog page use of ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 12, 2023 at 1:55am
5
Most recent comment from PenciDesign Supporter:Hi,Thank you for your update.Regards,PenciDesign.
Diletta
Theme update not possibleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 12, 2023 at 12:50am
4
Most recent comment from PenciDesign Supporter:Hi,Please send me the screenshot of the page you've gotten the token code.Regards,PenciDesign.
manojpvt
customizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 11, 2023 at 3:27pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body { --pchd-mg: 0;}Regards,PenciDesign.
alfraser12
Using Convertkit for my wordpress siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2023 at 8:24am
2
Most recent comment from PenciDesign Supporter:Hi,Please try to install the ConvertKit plugin and following the document here: https://wordpress.org/plugins/convertkit/Regards,PenciDesign.
doormariska
Penci PaywallClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 9, 2023 at 5:21pm
10
Most recent comment from PenciDesign Supporter:Hi,Yes. You can submit a new ticket if you have another problem.Regards,PenciDesign.
jorgepividal
GooglebotClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 9, 2023 at 12:13pm
2
Most recent comment from jorgepividal:Hello again!!!Solved!! It was a conflict with lazy load!! (It was very strange because just affected to Googlebot UA).
HOnza Koudelka
Dark mode not enabling automaticallyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2023 at 4:06pm
15
Most recent comment from PenciDesign Supporter:Hi,Thank you for your information.I'll research and update this feature soon.Regards,PenciDesign.
huabear
theme blog page archive template can't be editedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2023 at 3:24pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Homepage > Home Featured Boxes: change these content in this section.Regards,PenciDesign.
pierreto007
Show hide comment formClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2023 at 8:39am
4
Most recent comment from PenciDesign Supporter:Hi,I understand your question. We will add this as an option in the next theme update.Regards,PenciDesign.
DFK_93
UpdatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2023 at 12:20am
1
Most recent comment from DFK_93:Removed
babyu
AMP errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2023 at 5:02pm
7
Most recent comment from PenciDesign Supporter:Hi,Please send me the AMP error report. I'll check and send you an updated file.Regards,PenciDesign.
pinelopi
FooterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2023 at 4:28pm
7
Most recent comment from pinelopi:Thanks!!
pinelopi
FaviconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2023 at 10:59am
3
Most recent comment from pinelopi:thanks!!
Debbie_123_2020
sidebar spacingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2023 at 12:46am
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, if you want to display the sidebar content on the page that create with the Elementor, please use the Penci Sidebar element instead of the Sidebar.Regards,PenciDesign.
dpeterson1125
faviconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2023 at 12:43am
2
Most recent comment from PenciDesign Supporter:Hi,By default, WordPress doesn't allow users to upload this file type. In case you need to enable it, please install the "Enable SVG, WebP & ICO Upload" plugin here: https://wordpress.org/plugins ...