Public Tickets
Allen Huang
I need HelpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 16, 2023 at 3:22pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
SmartBoxMedia
SEO issue with themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 16, 2023 at 9:39am
2
Most recent comment from PenciDesign Supporter:Hi,
About the pagespeed optimization, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#speed-optimizationFor the SEO problem report on Google Page Speed, it cau ...
janwith
changing background imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2023 at 12:23pm
2
Most recent comment from PenciDesign Supporter:Hi,This area was built with Elementor, so you should edit this page with Elementor and then change the section background by following the document here: https://elementor.com/help/how-to-change-backg ...
sybn
AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2023 at 6:25am
5
Most recent comment from sybn:Hi, Thank you for help İt is worked. But I decided to not use AMP , I disabled it!
Kelly Buckley
slider and boxesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2023 at 5:29am
2
Most recent comment from PenciDesign Supporter:Hi,You can insert any elements you want by editing the page with the Elenentor Page Builder.Here is a video tutorial:Regards,PenciDesign.
timmy2426
new post's view countClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 14, 2023 at 3:06am
31
Most recent comment from timmy2426:Ok, thank you for your reply, looking forward to the next update.
bizZze
Sticky buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 14, 2023 at 1:58am
4
Most recent comment from PenciDesign Supporter:Hi,Thank you for your suggestion. We'll research and add more features in the future theme update.Regards,PenciDesign.
laugher
Fonts loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2023 at 4:57pm
4
Most recent comment from PenciDesign Supporter:Hi,Yes. The option on the screenshot also adds the Google URL preloader to the header tag, you can turn off this option.Regards,PenciDesign.
VisithVT
Cannot load the blockClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2023 at 4:15pm
3
Most recent comment from VisithVT:Thank you now it is work nowyou can close the ticket
VisithVT
Media Files and Google Cloud StorageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2023 at 2:42pm
3
Most recent comment from VisithVT:Thank you for your clarification. You can close the ticket.
laugher
Search barClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2023 at 2:38pm
3
Most recent comment from laugher:Solved ty.
Pradeep Kumar
Display category according hierarchyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2023 at 4:04pm
8
Most recent comment from PenciDesign Supporter:Hi,Yes. I'll update this ticket when it is available.Regards,PenciDesign.
Abraham Devis
Theme not installingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2023 at 2:50am
3
Most recent comment from Abraham Devis:Sorted .Thank you
alemonteiro13
CUSTOM SIDEBAR CATEGORYClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2023 at 12:52am
2
Most recent comment from PenciDesign Supporter:Hi,1. Please go to Posts > Categories, select the category you want to change the sidebar >, and change the option at the "Select Custom Sidebar for This Category" field.2. You can't select the p ...
jorgeosma
PHP 8.2 ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2023 at 12:48am
2
Most recent comment from PenciDesign Supporter:Hi,
1. We've checked Soledad and haven't found any problem with PHP 8.0, so maybe the problem comes from one of your installed plugins.
2. WordPress core and almost plugins are not fully com ...