Public Tickets
justintshims
License issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 8, 2022 at 6:17pm
15
Most recent comment from PenciDesign Supporter:Hi,Your site always shows an error on the dashboard with all WordPress themes. You can switch back to the default theme & check the browser console log for more information.Regards,PenciDesign.
bethhamidrach
popupClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 8, 2022 at 5:33pm
11
Most recent comment from bethhamidrach:thank you
humphrey_wampula
VIEW COUNT IS LOWER AFTER THE LAST TWO UPDATESClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 8, 2022 at 4:24pm
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please go to Appearance → Customize → Single Posts → General: turn on the "Enable ajax Post View Count", then clear all the site cache & check again.Regards,PenciDesign.
amirfanaeian
Mobile-Friendly errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 8, 2022 at 3:54pm
4
Most recent comment from PenciDesign Supporter:Hi @alirezasaraei,Please create a new private ticket with your site admin account, I need to check site settings.Regards,PenciDesign.
Kaydee Karam
Problem with IndexingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 8, 2022 at 1:44pm
6
Most recent comment from Kaydee Karam:Thank you please mark this case closed.
mailyhoang24
Fixed post boxes on layoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 6:33pm
2
Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Go to Appearance → Customize → General → General Settings: select the featured image size at "Featured Images Type",2. Install the Regenerate Thumbnail plugin her ...
mediapasta
license key issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 8:12am
2
Most recent comment from PenciDesign Supporter:Hi,About this problem, please follow the steps:1. Log in to the dashboard of https://hillspamumbai.com/wordpress, Soledad → Theme License: click the Revoke License button,2. Use your purchase code ...
megm
2nd button on penci sliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 2:21am
25
Most recent comment from PenciDesign Supporter:Hi,I've updated your site again.In the future, please download the attachment and then extract & overwrite it to:
wp-content/themes/soledad/inc/featured_slider/style-31.phpRegards,PenciDesign.
concordiavirtual
header/logo stickyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 1:54am
4
Most recent comment from PenciDesign Supporter:Hi,Your site header was built with the Penci Header Builder, so please go to dashboard → Header Builder: click "Edit with the Penci Header Builder" on the current head layout, and removed all elemen ...
igenexmarketing
Categories no showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 1:38am
2
Most recent comment from PenciDesign Supporter:Hi,
Please enter the category slug separator with commas (,). Example:
cat-1,cat-2,cat-3
Regards,PenciDesign.
angemman
Caching pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 7:51pm
3
Most recent comment from angemman:Thank you! You may now close this ticket.
taptapcostumes
Search ResultsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 5:05pm
5
Most recent comment from taptapcostumes:Great customer support, it is solved.
angemman
DesignClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 7:50am
16
Most recent comment from angemman:Hello,Thank you! Everything's good.I understand.
canindia
Unable to open links sitewide most timesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 3:41am
2
Most recent comment from PenciDesign Supporter:Hi,Please disable all the WP Rocket CSS/JS optimization then check again.Regards,PenciDesign.
Rebbi
menu arrowsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2022 at 7:53pm
5
Most recent comment from PenciDesign Supporter:Hi,About this problem, please clear all the Critical CSS cache then try to check again.Regards,PenciDesign.