Public Tickets
burk2000
WebsiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2022 at 6:57pm
7
Most recent comment from burk2000:Thank you for checking it... I meant to reply back that I figured out the issue. It was a database error that was screwing everything up. Was not a template issue. Love this template. Keep up the good ...
Yuping0805
Mistyped my website addressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2022 at 4:05pm
6
Most recent comment from PenciDesign Supporter:Hi @Budtendercup,
I've checked & transferred your license key.
Please check.
Regards,PenciDesign.
Maxivillus
wishlist & like actionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2022 at 3:38pm
2
Most recent comment from PenciDesign Supporter:Hi,1. You can add the post like by going to Appearance → Customize → General → Like Posts & Social Sharing: turn off the "Hide Like Post" option,2. About the product like button, please install ...
Larryedg
Images not loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2022 at 12:45am
2
Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL related to this issue.Regards,PenciDesign.
lowestflight
ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 25, 2022 at 11:58am
6
Most recent comment from PenciDesign Supporter:Hi,I'll take a time to check this problem, but you should also contact the AIO plugin support about this case because all the meta tags were output by the SEO plugin.Regards,PenciDesign.
Maxivillus
WC empty card messageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 25, 2022 at 11:57am
5
Most recent comment from Maxivillus:Thank you for your theme!
SPonzio
Page in sliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 25, 2022 at 11:53am
2
Most recent comment from PenciDesign Supporter:Hi,You only can include the custom post type in Slider by using the Elementor plugin.Please read the document here to understand how to do it: https://soledad.pencidesign.net/soledad-document/#archiv ...
La-Ness Albert
Conflict with Font Awesome regarding the Penci Recipe IndexClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 25, 2022 at 10:52am
5
Most recent comment from La-Ness Albert:Super cool thank you!
laugher
LayoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 25, 2022 at 8:58am
6
Most recent comment from PenciDesign Supporter:Hi,About the Critical CSS cache, please check the image below:Regards,PenciDesign.
chaudron
Adsense not displayed anymoreClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 24, 2022 at 7:57pm
2
Most recent comment from chaudron:It looks like it is solved - maybe an issue on Adsense side
igp
Image SizesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 24, 2022 at 6:34pm
2
Most recent comment from PenciDesign Supporter:Hi,You can manage the image sizes by going to Appearance → Customize → General → Manage Image Sizes.You can also install & use the Media Cleaner plugin to search and auto-delete the unused image ...
jacky6058
logoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 24, 2022 at 1:33pm
2
Most recent comment from PenciDesign Supporter:Hi,The current site header was built with the Penci Header Builder, so please go to the dashboard → Header Builder: select your current header then click the Edit with Penci Header Builder link.For ...
jesusdelagarza
Can I use html5 video in the slider background?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 24, 2022 at 3:54am
3
Most recent comment from PenciDesign Supporter:Hi,You can use the "webp" format for animate background with lightweight and fast loading time by installing one of the most popular plugin here: https://wordpress.org/plugins/search/webp/Regards,Penc ...
sinanbardan
Slow pagespeedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 24, 2022 at 2:52am
2
Most recent comment from PenciDesign Supporter:Hi,The loading time of your site is based on the distance of your server and the server testing.For example, this is the result when I check your site on GTMetrix. If you want to improve the loading s ...
taptapcostumes
Problem with comment formClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 23, 2022 at 5:34am
7
Most recent comment from taptapcostumes:thank you a lot, its solved. Great costumer support