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Public Tickets

luishuarco Menu buildClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 26, 2022 at 2:17am   2 Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Create sub-menu content by going to dashboard → Penci Block → Add new: add a custom sub-menu content by using Elementor/WPBakery Page Builder.2. Navigate to Appeara ... Stinna Webpage errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 25, 2022 at 9:31pm   5 Most recent comment from FWD2016:Thanks for the reply.Here is more information to forward to the theme developers & management:Ever since I purchased the theme in 2017, the only notice that appeared in the Admin area of WordPress is ... MattMadsen Child ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 25, 2022 at 7:13pm   13 Most recent comment from MattMadsen:Im sorry. Thanks  BerserkSmiley Instagram connectClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 25, 2022 at 6:29pm   5 Most recent comment from PenciDesign Supporter:Hi @Mini,Please create a new private ticket with your WordPress admin account. I need to check it on the site dashboard.Regards,PenciDesign. nwnuyhs WhyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 25, 2022 at 4:01pm   1 Most recent comment from nwnuyhs:plesse delete this ticket ,thank you auliP UploadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 25, 2022 at 12:59pm   3 Most recent comment from auliP:Thank you so much PenciDesign! Best,Auli   tatawbcn video/lastest video boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 24, 2022 at 5:52pm   8 Most recent comment from PenciDesign Supporter:Hi,Here is the info when I tried to debug your Youtube API key:The provided API key has an IP address restriction. The originating IP address of the call (2a02:1778:113::68:151) violates this restrict ... Mani Misssing ampthtml tagClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 24, 2022 at 12:41pm   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site and have not found any plugins installed.Please check your site correctly.Regards,PenciDesign. Pavlos Kas. Post not opening for some people, showing Jquery stuffClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 24, 2022 at 8:47am   4 Most recent comment from PenciDesign Supporter:Hi,1. The options on your screenshot doesn't relevant to the problem you've described, so you can keep all these settings,2. I'm also still not facing this error on my devices, this err ... Ahayes187 Demo Style IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 10:39pm   5 Most recent comment from Ahayes187:Hi,I've managed to correct the issue(s). Thanks for the assistance. Please close this ticket.Thanks,Antony Rebbi problem with font after updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 4:06pm   9 Most recent comment from Rebbi:I'm done and everything worked fine. Many thanks for the help! curiouscyn lost all customizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 3:56pm   4 Most recent comment from PenciDesign Supporter:Hi,Following your workflow, if you've modified page/post content based on the demo data you've imported then click the un-installed button, all the data will be deleted and can't be res ... Maxivillus Product style 7 not clickableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 3:19pm   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, you can't make a gray background clickable, because this will conflict with another element on the product item & this is a bad user experience.Regards,PenciDesign. sz3jdii No new-lines in code blockClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 11:22am   3 Most recent comment from sz3jdii:It's working! Thank you :) nwnuyhs Can I customize the layout style of the article categories?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 10:51am   3 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad only support customize Archive layout from the Customize only (Appearance → Customize → Category, Tag, Search, Archive Pages),We're currently building the ar ...