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Public Tickets

idovo Modern Tech post template problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2022 at 2:38am   3 Most recent comment from idovo:Excellent! Thank you. dorkaholics Website Timing OutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2022 at 1:36am   6 Most recent comment from PenciDesign Supporter:Hi @dorkaholics,Please create a new private ticket with your WordPress admin account. I'll check and send you a quick solution. Regards,PenciDesign. Lars Force page margin on desktop (or at all)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 4:29pm   7 Most recent comment from Lars:Thanks, yes it was a caching problem - adding a query string ie ?asdf=asdf to the URL fixed it and made the margin appeared.Many thanks for excellent support. yinsin Mega Menu appear double categoriesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 4:24pm   2 Most recent comment from PenciDesign Supporter:Hi,1. The content of the mega menu display is based on the Penci Block or child category of the main menu item. You can read the document here: https://soledad.pencidesign.net/soledad-document/#menu2. ... MagicArt2016 I have a questionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 12:22pm   2 Most recent comment from PenciDesign Supporter:Hi,This is a Penci Big Grid element, you can modify the category by editing the homepage with the Elementor page builder, then modify the Query Based Posts settings like the screenshot below:You can t ... tim-nieuwpoort Please help try to loginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 10:41am   12 Most recent comment from tim-nieuwpoort:Ok, I will. Thanks for your help robynood1973 yZHLSI you don't see images saved in postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 7:58am   12 Most recent comment from PenciDesign Supporter:Hi,I've activated the license on your site.Please check.Regards,PenciDesign. peisfilm PHP VersionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 7:28am   3 Most recent comment from peisfilm:Hello,Thank you. jijiart blog post discription wordsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 5:41am   3 Most recent comment from jijiart:OK! Thank you so much!! jijiart How to set meta descriptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 5:11am   8 Most recent comment from jijiart:Ok Thanks!!! Lella Header on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 12:34am   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media only screen and (max-width: 960px) and (min-width: 768px) {    body #navigation .menu {   ... shutterbulky customized them not updated properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2022 at 12:09am   9 Most recent comment from PenciDesign Supporter:Hi,You should keep disabling the Ezoic Optimization and follow Soledad Page Speed optimization here: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. tim-nieuwpoort Pin buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2022 at 10:45am   9 Most recent comment from PenciDesign Supporter:Hi,This featured still in the development list and is not available in this update.Regards,PenciDesign. cdaubren Mobile Menu Not WorkingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2022 at 9:54am   5 Most recent comment from cdaubren:Works now, thanks! moonlightmuse Countdown widget not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2022 at 8:57am   4 Most recent comment from moonlightmuse:Ah now it is suddenly working again! Resolved without any reason. Please note this glitch to iron out in new updates? Thanks so much! Love this theme and support! :)Have a great day! Rae