Public Tickets
kristinee
Elementor and Latest PostClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 2:03pm
3
Most recent comment from kristinee:Thank you!! I really appreciate the support. Such a great help! You guys rock!
chafolks
Elementor editing mode not loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 2:02pm
5
Most recent comment from chafolks:Thank you. Followed the guide you have shared and now the issue had with Elementor has been fixed.
Galina
increase blog feed on home pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 10:44am
6
Most recent comment from PenciDesign:Hi,
It seems your support is expired - that's why you can't create a new ticket.
Please renew the support to keep support from usHope you can understand that's the Support Policy from E ...
mfiguerola
Many versions of the same imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 10:41am
7
Most recent comment from PenciDesign:Hi,Yes, that's right.Now, you can try upload a new image and you will see the changes on number of image sizes created.Best Regards,PenciDesign
wailoyan
Conflict with ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 8:34am
2
Most recent comment from PenciDesign:Hi,
We just found that latest version from Elementor caused the issue.
We're working on this to solve it and when it done, we will release a new updateDon't worries.
I see some customers usi ...
jay1018
Website Not Loading ProperlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 8:09am
2
Most recent comment from PenciDesign:Hi,As I can see for all the issues - it caused by a plugin you're using.Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable e ...
chelseakbaxter
Social Warfare Plugin Not Working because of Vafpress Post Formats UIClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 5:26am
8
Most recent comment from chelseakbaxter:It's working! I figured it out. In your instructions, you said: Press Ctrl + F5. I did that many times. But nothing happened. Once I press Ctrl + Fn +F5 it worked. :) Just thought I'd m ...
KatkaG
FooterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2020 at 2:41am
5
Most recent comment from KatkaG:Thanks again. The code worked well. I appreciate all the help.
wallus
twitter cardClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 8:08pm
3
Most recent comment from wallus:Ok,a bit complicated, but it works. thanks
5against4
Homepage elements / editsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 4:45pm
3
Most recent comment from 5against4:Thank you thank you! Perfect!!
escaperies
Logo sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 2:40pm
4
Most recent comment from PenciDesign:Hi,As you can see on your logo image - you have too many white space around your logo image, please remove that white space and your logo will display bigger.Best Regards,PenciDesign
shaun_liu
Default template page widthClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 8:10am
2
Most recent comment from PenciDesign:Hi,Thank you for loving our theme.1/ If it's no sidebar - the width of default template by default is 1170px.2/ You can change it via Customize > Page Options > Page Default Template Layout > s ...
marsm
Theme updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 7:49am
2
Most recent comment from marsm:please close this ticket. I’ve successfully updated it.
AngelLu
blockquoteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 3:17am
6
Most recent comment from PenciDesign:Hi,
Please try add more this code to Customize > Custom CSS to do that:
.post-entry blockquote cite, .post-entry blockquote .author, .wpb_text_column blockquote cite, .wpb_text_column blockquote .aut ...
Kyle_Flashman
Blog thumbnailsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 25, 2020 at 2:50am
2
Most recent comment from PenciDesign:Hi,You can disable the featured image auto appears on Single Post Page via Customize > Single Post Options > "Hide Featured Image on Top"After that, you can add any image at the top of single post pag ...