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Public Tickets

thantai40 Most Read and Recent Post Widget on sidebar of single postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 12:51pm   3 Most recent comment from PenciDesign:Hi,@thantai40: Unfortunately, currently this theme doesn't support for this feature. We will consider to add more this feature in the future updates.@Prince: please create a new ticket and our su ... Originsedu How can I delete the popular videos part from the homepage ?​Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 12:50pm   2 Most recent comment from PenciDesign:Hi,Please go to Appearance > Widgets > on "Sidebar Hamburger Widgets Below Menu" > remove widget "Soledad Popular Posts" there.Best Regards,PenciDesign kaushik612 Featured images not displayed on Homepage postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:30am   2 Most recent comment from PenciDesign:Hi,1/ Please go to Customize > Featured Slider Options > and make sure you've checked to "Enable Featured Slider"2/ Please go to Appearance > Widgets > drag & drop widget "Soledad Recent Posts" t ... tshatton Website ColorsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:27am   2 Most recent comment from PenciDesign:Hi,I can see your colors loads correctly on your site - there is no anything wrong - I've tried to load your sites a few times: http://prntscr.com/rkx0yeBest Regards,PenciDesign saberulhoque reduce soledad theme widthClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:15am   6 Most recent comment from PenciDesign:Hi,If you don't use Elementor to config your homepage, you can add more this code to Customize > Custom CSS to change it: @media only screen and (min-width: 1170px){ .penci-single-style-10 .penci ... m28006 Excerpt missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 3:02am   2 Most recent comment from PenciDesign:Hi,Because WordPress will be remove all the shortcodes inside the excerpt - and WPBakery use shortcodes to build the content.When you use WPBakery for edit your posts content - you need to add your cu ... irisdevoigt ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 23, 2020 at 2:55am   4 Most recent comment from PenciDesign:Hi @kaushik612,This issue caused by you've enabled lazyload images from a plugin like Jetpack or another plugin.Let's check & deactivate it. Because the theme already support for lazyload im ... MadeTwoTravel Home pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 22, 2020 at 3:38am   5 Most recent comment from PenciDesign:Hi,1/ If you're using Customize to config your homepage, you can check option for it via Customize > Other Layouts Options.2/ Yeah, add it via Customize > Footer Options > Google Analytics Code ... fidgetandjunebug Ad Inserter PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 22, 2020 at 3:33am   2 Most recent comment from PenciDesign:Hi, If you're using Gutenberg editor, you can use element "Shortcode" to put that shortcode. If you're using old editor, you can put the shortcode inside editor - It will works fine also.If ... kohottaa I get an error when trying to update my themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 22, 2020 at 3:24am   2 Most recent comment from PenciDesign:Hi, We've using auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... eyalher update versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 22, 2020 at 3:24am   2 Most recent comment from PenciDesign:Hi, We've using auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... Adrianne Padding around logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 22, 2020 at 1:08am   3 Most recent comment from Adrianne:Thank-you for your advice, I will get onto reducing that! Cheers Adrianne  pht3k categorie themingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 4:34pm   3 Most recent comment from pht3k:OK that's what i thought. Thanks you. Eric  Roberta_A Uploaded font not showing on ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 2:17pm   4 Most recent comment from PenciDesign:Hi,If you want to do that, I think you need to use Elementor Pro - check more here:https://elementor.com/blog/custom-fonts/Because Elementor free version doesn't allow us to add more fonts to the ... oooff123 Remove sidebar display on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 1:35pm   4 Most recent comment from PenciDesign:Hi,Please add more this code to Customize > Custom CSS to do that: @media only screen and (max-width: 768px){ .penci-sidebar-content{ display: none; } } Best Regards,PenciDesign