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Public Tickets

vikas94 Slider RevolutionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 20, 2020 at 7:33am   4 Most recent comment from PenciDesign:Hi,Yeah, the extended licenses just gives us the right to be shared for our customers to use it validly and it's not include the activation code.No any theme can give you the activate code to act ... fotospire Video ratio sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 20, 2020 at 7:23am   2 Most recent comment from PenciDesign:Hi,We have a script to calculate your video ratioIt seems your videos is not on ratio 16:9Have you check this video on youtube and see if this video has ratio 16:9 ( Please don't caculate the bla ... Ashley Tam My Youtube video sizes have changedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 20, 2020 at 7:20am   4 Most recent comment from PenciDesign:Hi @fotospire,The solution I've said on my previous reply.Also, if you have question, please create a new ticket and our support team will check it help you. Don't put reply to tickets of an ... lgoh Shared LinkClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2020 at 4:22pm   4 Most recent comment from PenciDesign:Hi,It came from here: https://prnt.sc/qpimfu - someone has click to this button when your site is not load 100% javascriptBest Regards,PenciDesign cgchaser Unable to activate Home category in Design Magazine DemoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2020 at 4:03pm   2 Most recent comment from PenciDesign:Hi,On the "Design Magazine Demo" - we're using Customize to config the homepage. So, if you want to edit this demo, you can edit via Customize by check this video tutorial.Or if you want to use a ... kynat Text in full width layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2020 at 4:00pm   2 Most recent comment from PenciDesign:Hi,As I see you're using WPBakery to config your homepage - so, you can use element "Penci Container" from WPBakery to make your text/content inside a containerBest Regards,PenciDesign Percasedescubrase show dates and updates on articlesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2020 at 3:40am   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support for display both those values. You just can display updated date or published date. ( display updated date via Customize > General Options > ... Foodreich Changing font for blogpost, navigation, WooCommerce and styling for sign up formClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2020 at 3:48pm   2 Most recent comment from PenciDesign:Hi,1/ If you want to change the font for that blog title only - I recommend you build your homepage by use Elementor. Because if you're using Customizer to config your homepage, the font for thos ... Foodreich Change Grid & Header for MobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2020 at 3:30pm   6 Most recent comment from PenciDesign:Hi,Ok, you can add more this code to Customize > Custom CSS to do that: @media only screen and (max-width: 767px){ .penci-masonry .item-masonry { width: 50% !important; } } Best Regards,PenciDesig ... aldo Belli Mega menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2020 at 4:54am   4 Most recent comment from PenciDesign:Hi,Of course, because it doesn't appears on the desktop version - so it doesn't appears on the mobile versionBest Regards,PenciDesign carmenelena1994 Change number of columnsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2020 at 4:43pm   6 Most recent comment from carmenelena1994:ok just figured it out! Thank you anyway! jenzai Submit button under commentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2020 at 3:11pm   2 Most recent comment from PenciDesign:Hi,That's style for buttons/input submit for all iOS devices and there is no way to change it. The iOS devices has auto modified it..Best Regards,PenciDesign francytass Problem with different tones of colourClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2020 at 3:07pm   6 Most recent comment from PenciDesign:Hi,I just checked your site and I see the colors is the same:Here is color for the topbar: https://prnt.sc/qolya1And here is color for the homepage title box: https://prnt.sc/qolz2zIt has the same c ... peppersinbag emergency, my site was disappear?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2020 at 2:54pm   2 Most recent comment from PenciDesign:Hi,Please make sure:1/ You've updated all plugins come with the theme to latest version via Appearance > Install Plugins.2/ You've updated WordPress and your plugins to latest version.3/ If ... Forestsites system will not allow me to place ticketClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2020 at 4:19am   2 Most recent comment from PenciDesign:Hi,I see you can create ticket here, can you tell me what's your problems?Best Regards,PenciDesign