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Public Tickets

iccamilo Export designClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2020 at 1:30pm   2 Most recent comment from PenciDesign:Hi,You can use plugin Customizer Export/Import to export your customization data and import it to your live site.Best Regards,PenciDesign KiFi85 Change logo when scrolling downClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2020 at 4:24am   4 Most recent comment from PenciDesign:Hi,I need to take a look on your site to help you. So, you can ignore this issue - when your site live, back here and show me your site URL and I will help you with thisBest Regards,PenciDesign HealthyPawsPetInsurance Bullets missing in excerptClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 4:55pm   3 Most recent comment from HealthyPawsPetInsurance:Wow ok thanks. :-( tudor_deleanu Social Media IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 4:25pm   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support for this feature.We will consider to add more this feature in the future updates.This feature doesn't related with purchased Elementor ... Ajka_M photo qualityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 4:23pm   2 Most recent comment from PenciDesign:Hi,We've replied in this ticket: https://pencidesign.ticksy.com/ticket/2283760/No need to create a new ticket if you've asked on another ticketBest Regards,PenciDesign Lifelicious Maximize amount of posts homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 4:11pm   4 Most recent comment from PenciDesign:Hi,If so, it seems you have 6 posts display first is sticky posts - please un-sticky for that posts.Check more on this guideBest Regards,PenciDesign Lifelicious Blockquote layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 12:14pm   3 Most recent comment from Lifelicious:Thank you! Fixed it.  Lifelicious Photo galleryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 11:44am   3 Most recent comment from Lifelicious:Thanks, it worked now! zebi88 Add Tripadvisor social IconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 10:04am   2 Most recent comment from PenciDesign:Hi,Thank you for your suggestion.We will consider to add more this social media in the future updates.Best Regards,PenciDesign slionc Image size problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 9:58am   4 Most recent comment from PenciDesign:Hi,So, where did you changed the ratio width/height of featured images to 50% ? Let's change it to 56%Best Regards,PenciDesign soulfulpalate Why is the video not coming in the recipe card?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 9:40am   2 Most recent comment from PenciDesign:Hi,The Video ID helps your recipe can validate on google.You can check more on https://search.google.com/structured-data/testing-toolBest Regards,PenciDesign HealthyPawsPetInsurance Backend editor not showing correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 6:16pm   7 Most recent comment from HealthyPawsPetInsurance:please see ticket  #2272035 which we have created a login for you on the system and sent the instructions to your penci gmail acct. Let me know if you need additional info. mohamedmsayed plugins attached to themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 4:12pm   2 Most recent comment from PenciDesign:Hi,No - we don't introduce any theme feature related with plugin "Essential Grid". It seems issue from this plugin with Yoast SEO only, doesn't related with the theme itself.Best Regards,P ... Shutterlevel Home PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 4:09pm   4 Most recent comment from PenciDesign:Hi,You can check this video tutorial to know how to config homepage by use Elementor.Best Regards,PenciDesign allenwei812 style 9 post settingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 3:38pm   7 Most recent comment from PenciDesign:Hi,Strange, have you tried deactivate all plugins and check it again?If it works, let's enable each plugin to check what's plugin caused this issue.I didn't see this issue from my-end.B ...