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Public Tickets

zebi88 Add Tripadvisor social IconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 10:04am   2 Most recent comment from PenciDesign:Hi,Thank you for your suggestion.We will consider to add more this social media in the future updates.Best Regards,PenciDesign slionc Image size problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 9:58am   4 Most recent comment from PenciDesign:Hi,So, where did you changed the ratio width/height of featured images to 50% ? Let's change it to 56%Best Regards,PenciDesign soulfulpalate Why is the video not coming in the recipe card?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2020 at 9:40am   2 Most recent comment from PenciDesign:Hi,The Video ID helps your recipe can validate on google.You can check more on https://search.google.com/structured-data/testing-toolBest Regards,PenciDesign HealthyPawsPetInsurance Backend editor not showing correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 6:16pm   7 Most recent comment from HealthyPawsPetInsurance:please see ticket  #2272035 which we have created a login for you on the system and sent the instructions to your penci gmail acct. Let me know if you need additional info. mohamedmsayed plugins attached to themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 4:12pm   2 Most recent comment from PenciDesign:Hi,No - we don't introduce any theme feature related with plugin "Essential Grid". It seems issue from this plugin with Yoast SEO only, doesn't related with the theme itself.Best Regards,P ... Shutterlevel Home PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 4:09pm   4 Most recent comment from PenciDesign:Hi,You can check this video tutorial to know how to config homepage by use Elementor.Best Regards,PenciDesign allenwei812 style 9 post settingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 3:38pm   7 Most recent comment from PenciDesign:Hi,Strange, have you tried deactivate all plugins and check it again?If it works, let's enable each plugin to check what's plugin caused this issue.I didn't see this issue from my-end.B ... andresgonpaz change the width of the caption text of the penci sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 6:01am   2 Most recent comment from PenciDesign:Hi,We have options for select the align for the text on the Penci Slider, have you check it?Best Regards,PenciDesign AnnDar19 I am StuckClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 5:56am   4 Most recent comment from PenciDesign:Hi,Yeah, this theme doesn't support for text logo because it's very limit on responsive & sharing. That's why we don't provide option for text logo.What's the font you want to ... aneliyakalcheva Add links to ingredientsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2020 at 5:52am   2 Most recent comment from PenciDesign:Hi,You can do that by make ingredients display as an editor via Customize > Recipe Options.Best Regards,PenciDesign censinger Updating themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 27, 2020 at 3:19am   2 Most recent comment from PenciDesign:Hi,To update this theme, you can check on this guide:https://pencidesign.ticksy.com/article/11593This theme supports for auto-updatesSo, there is no need for manually update.Best Regards,PenciDesign pratikdesai Soledad CSS file missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 27, 2020 at 3:17am   2 Most recent comment from PenciDesign:Hi,Your installation is wrong. You need to extract the download package and use soledad.zip file for your install.Please check more on this guide.And you can check documentation for this theme here to ... Corosa change HTML element typeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 27, 2020 at 2:25am   5 Most recent comment from Corosa:Thank you for verifying.I'll continue to use the theme. Plusture Knowledge Base PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 26, 2020 at 4:31pm   2 Most recent comment from PenciDesign:Hi,To create a template like that, I recommend you use WPBakery Page Builder to config this page.And you can use Tabs element from WPBakery to create Tabs like on this page.Best Regards,PenciDesign SGBrewing Homepage ModificationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 26, 2020 at 4:29pm   2 Most recent comment from PenciDesign:Hi,1/ To do that, please add more this code to Customize > Custom CSS: .container.penci_sidebar .penci-grid > li{ width: 100% !important; margin-right: 0 !important; } 2/ To increase the excerpt lengt ...