Public Tickets
Ivan Boscan
Is about the Soledad-Time Magazine templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 8:33pm
5
Most recent comment from Ivan Boscan:Hi, I can see that the problem has been solved. Thank you so much for your valuable help!
monicabruni
Hamburger Menu not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 6:00pm
7
Most recent comment from monicabruni:Thanks, now it's working.Best Regards
jamesnguyen1
Pop-Up controlsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 5:58pm
2
Most recent comment from PenciDesign Supporter:Hi,This pop-up might be associated with one of your installed plugins; it does not come from the Soledad theme.Regards,PenciDesign.
vipinkumarseo
penci aiClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 1:13pm
14
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Social Media: change the social media profile URL at this panel.Regards,PenciDesign.
news784svg
PHOTOSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 1:07pm
2
Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and the image is already displayed as full width. Please refer to this screenshot for confirmation: https://imgur.com/a/tSa1vfXRegards,PenciDesign.
theorganisedhousewife
Copying one site to anotherClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 4:35am
7
Most recent comment from theorganisedhousewife:thank you, you may close this ticket now.
littlepellizza
penci heading block styleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 2:07am
18
Most recent comment from PenciDesign Supporter:Hi,This appears to be a cache issue.
Please clear all site caches and your browser cache, and then check again.Regards,PenciDesign.
Arturo AR
Translate OptionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 12:43am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Quick Text Translations: translate all the theme text at this panel.Regards,PenciDesign.
zahranaiman
theme UpdatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2024 at 2:20pm
2
Most recent comment from PenciDesign Supporter:Hi,Please refer to the document below to understand how to update the Soledad theme to the latest version.How to Update A Premium WordPress Theme to the Latest Version?Regards,PenciDesign.
Mandy
Remove DNS PrefetchClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2024 at 7:55am
3
Most recent comment from Mandy:Perfect, thank you!
Erik
Get rid of unwanted element and reorder informationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2024 at 1:55am
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site. Please try disabling all Elementor addons that include popup features and then check again. This seems to be a JavaScript conflict arising from one of the Elementor add ...
news784svg
White space above headlineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 4, 2024 at 3:52pm
4
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General: turn on the "Disable Lightbox on Single Posts" option.Regards,PenciDesign.
Tanya Faiman
Very slow loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 4, 2024 at 12:56am
4
Most recent comment from PenciDesign Supporter:Hi,1. No, the Penci Shortcode & Performance plugin does not cause any corruption while optimizing your site.2. You can backup your site by following the document at this link: https://www.wpbeginner.c ...
Tanya Faiman
how to create youtube video galleryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 3, 2024 at 5:32pm
2
Most recent comment from PenciDesign Supporter:Hi,Please create a page with the Elementor Page Builder → drag and drop the Penci Video Playlist element into the area that you want to show:Regards,PenciDesign.
Hana
Inline Related Posts Before/After ContentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 3, 2024 at 5:15pm
2
Most recent comment from PenciDesign Supporter:Hi,Please send me post that you've included the Inline Related Posts.Regards,PenciDesign.