Public Tickets
LillaGreen
Urgent!!! Discount on Checkout is still not working!!Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 8:01am
8
Most recent comment from LillaGreen:It works nowThanks Tsvete
Samane
submenu arrow of hamburger menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 20, 2024 at 2:04am
7
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Vertical Mobile Navigation: turn off the "Enable click on Parent Menu Item to open Child Menu Items" option.Regards,PenciDesign.
Samane
a button on featured imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 19, 2024 at 11:55am
2
Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't contain any options/hooks that help you insert the custom button into the featured image.Please try to use the Ads Inserter plugin to customize it: http ...
Zoran
Template Featured items has no 4 columns, only titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 19, 2024 at 11:52am
2
Most recent comment from PenciDesign Supporter:Hi,In this case, please follow the document at this link to understand how to config the Elementor columns with the Flexbox Container: https://elementor.com/help/container-element/Regards,PenciDesign ...
KeepCoolAddiction
Deregister licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 19, 2024 at 11:45am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
LillaGreen
Waiting since 6 weeks for an update for solving major issues with my sideClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 18, 2024 at 10:21am
4
Most recent comment from PenciDesign Supporter:Hi,Sorry for the late reply. Please re-send me the site FTP information. I'll update your site today.Regards,PenciDesign.
VTCCo
My subscription page is getting wrong styleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 17, 2024 at 5:24pm
3
Most recent comment from VTCCo:Thanks, I'll check now
aamirali51
Canot change the Archive titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 17, 2024 at 8:38am
2
Most recent comment from PenciDesign Supporter:Hi,The Archive Title text on the Elementor is just a preview test, it will be replaced with the Category title on the live site.Regards,PenciDesign.
aamirali51
empty placeholder images in my mediaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 17, 2024 at 8:19am
2
Most recent comment from PenciDesign Supporter:Hi,The image on your screenshot was generate by the Elementor Page Builder, please check all the element you've created.Regards,PenciDesign.
Jonathan
updating the themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 16, 2024 at 6:08pm
5
Most recent comment from Jonathan:Thank you, that worked!
Erik
penci header builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 15, 2024 at 6:04pm
3
Most recent comment from Erik:Thank you.
Nuno Bexiga
Remove White Excessive Space on HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 15, 2024 at 3:40pm
3
Most recent comment from Nuno Bexiga:Thank you!It fixed the issue! ;)
taniawilliams
Penci AI SmartContent Creator relative to Australia onlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 15, 2024 at 2:13am
4
Most recent comment from PenciDesign Supporter:Hi,The current version of OpenAI does not support the code for this language. We will check and add support for it as soon as possible once it is available.Regards,PenciDesign.
auxer
How to move title to below feature image instead of on the image?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 14, 2024 at 8:26am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn on the "Move Categories, Post Title, Post Meta To Bellow Featured Image" option.Regards,PenciDesign.
Mario
Theme install refusedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 13, 2024 at 10:09am
2
Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document details at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationIf you are unable to configure it yourself, p ...