Public Tickets
caltex
WordPress 6.4.1Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 11, 2023 at 12:26am
2
Most recent comment from PenciDesign Supporter:Hi,Soledad theme is compatible with the latest version of WordPress so you can install version 6.4.1 without any risk.Regards,PenciDesign.
ignacedukuzimana
Penci Live Blog pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 7:02pm
13
Most recent comment from ignacedukuzimana:Hi. I come back to thank you! I followed your previous step, Now I am using the Plugin However I want. Keep up the Good work. Thank You a lot!
wrappedfaithfully
Demo Import ImagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 3:52pm
5
Most recent comment from PenciDesign Supporter:Hi,The topbar pictures are the Instagram feed.Please go to the dashboard → Connect Instagram: connect to your Instagram account at this page, then navigate to Appearance → Widgets: drag and drop ...
chadcatchyou
what is popup event "section"?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 2:17pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Promo Popup → Popup Display:→ Popup Event: After Fixed Time,→ Show After Fixed Time: enter 300000Regards,PenciDesign.
beckibb2
RefundClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 12:28pm
2
Most recent comment from PenciDesign Supporter:Hi,Please wait for my team leader and Envato staff to respond to your request via email.Regards,PenciDesign.
pslavov73
The package could not be installed. The theme is missing the style.css stylesheet.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 1:03am
37
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file. Please extract the downloaded file and then upload the soledad.zip file only.Please follow the document at this link: https://soledad.pencid ...
ayhanbn
remove category nameClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 9, 2023 at 11:30am
3
Most recent comment from ayhanbn:Thank you for your interest. I found another way. I want to share a very easy method with you.
From the Settings/Permalinks menu,Go to the category foundation section. We write the (dot) sign and sav ...
Rohan Babbar
Color schemaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 9, 2023 at 9:45am
4
Most recent comment from PenciDesign Supporter:Hi,Your homepage content and color on the homepage was managed by the Elementor Page Builder, so please edit it with the Elementor and then check again. Here is a document detail: Regards,PenciDesign.
LillaGreen
Speed and Loading Breaks after adding product to CartClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 7:11am
16
Most recent comment from LillaGreen:Hi, if you change /delete/deactivate something - please make a protocol and share it with me. I have to follow up on all the changes. thank you
Jan
Bookmark Subscription ManagementClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 4:08pm
11
Most recent comment from Jan:Hi, everything works now :)Thank you for your help.Jan
infinityandbeyond
My hamburger menu has stopped workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 3:48pm
15
Most recent comment from PenciDesign Supporter:Hi,
You might be currently using a child theme, as the latest version is 8.4.2.Regards,PenciDesign.
LillaGreen
Shop on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 2:39pm
5
Most recent comment from LillaGreen:Thank you!
Dan Chiolan
Responsive layoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 1:53am
2
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
PaxosMagazine
Card shopClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 1:46am
4
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
tibeta
Losing all customizations every timeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 1:42am
16
Most recent comment from PenciDesign Supporter:Hi,This error maybe come from one of your installed plugin.To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. ...